Transition Manager - Mumbai
Job Description:
Position / Title : General Manager
Location : Navi Mumbai
Experience : Minimum 7 – 8 years into core BPO Transitions. The overall experience should be more than 12 years.
Transition Manager: Job Description & Specification
Qualifications and Technical Competencies Required:
Education
- Mandatory: Bachelor’s Degree
Experience
- 6 – 10 Years of Experience
Technical Competencies: (Job related)
- Worked on MS Excel, MS Word & MS PPT
Soft Skills: (Job related)
- Excellent communication & presentation skills
- Team player , dynamic & result oriented
- Tactfulness, perseverance & patience
- Have logical reasoning & analytical skills
- Mature enough to take decisions independently
Others
Mandatory:
- Should have knowledge of RFI and RFP.
- Manpower Planning and Budgeting
- Expertise in Six Sigma methodology
- Strong Domain Knowledge
- Ability to manage client relationships
- Strong understanding of BPM operations, quality and service level.
Desirable:
- Knowledge of creating and tracking project progress on MS Project
Certification:
PMP certification desirable but not mandatory
Position Objective
- The incumbent would be part of the Transition team and the primary responsibility will be to understand and document the processes at hand. Transition manager will have to understand the current process level of the processes and create a workflow and process maps for a distributed operation.
- Responsible to identify process improvement policies and developing performance ramp up goals thereby achieving customer delight and a seamless process migration as a whole.
- Manage the transition of projects from the inception phase till the project reaches stability post Go Live. The manager is responsible for identifying key risks in the project and collaboratively design the mitigation plans for the same
- Communication of the project progress to all stakeholders has to be done at regular / predefined intervals
Business environment
- Vertical : Transition
- Process Name: Transition
- Scope: End to End Transition management
Organization chart
- Reporting To: Head – Transition
Principal Accountabilities & Responsibilities:
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Responsible” The Doer” - The individual(s) who actually do the job. The degree of responsibility is defined by the accountable person. Responsibilities can be shared. |
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A |
Accountable “The Buck Stops Here” - The individual who is ultimately accountable - their neck is on the line if the job isn’t done! They have the power of veto. Only one ‘A’ can be assigned to an activity or decision. They can delegate the ‘R’ (or choose to do them) |
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C |
Consulted “In the Loop” - The individual(s) who need to be consulted prior to a final decision or action being taken. This is TWO-WAY communication. Consulted may not have a direct part in the task but is impacted by its completion. Their input may be necessary. |
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Informed “Keep in the Picture” - The individual(s) who need to be informed after a decision or action is taken. This is ONE-WAY communication. Input from the informed party is not necessary - but they will need to know. They may be required to take action as a result of the outcome. |
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Accountabilities & Responsibilities |
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Functional |
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Ensure smooth transition of projects & develop an approach to create world class transition methodology |
AR |
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Identify, raise & drive closure of issues as raised in the migration dashboards of each project. |
AR |
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Aiding the presales team with his/her expertise in drafting proposals |
AR |
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Work to define the detailed procedures and approach for migrating and transitioning operations/processes from the client’s business units to CP. |
AR |
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Define and create common processes and procedures for Client Services processes relating to Sales, visits, costing and transition |
R |
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Collaborate with business development team to create transition approach for prospective clients. |
AR |
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Participate in the establishment and development of the operation till stabilization |
AR |
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Allocate resources and responsibilities within team to deliver business results |
R |
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Build a team of cross functional domain experts |
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Quality Management: |
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Is an ardent practitioner of high forms of quality of product and processes |
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Strictly adheres and enforces the quality and information security policies. |
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Is actively involved in designing and implementing quality assurance procedures within the team. |
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Reports |
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Communicate the Progress Report for all ongoing projects on a weekly basis |
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Production |
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Ensuring Issue Resolution |
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Identifying And Managing Process Risks |
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Ensuring Continuous Improvement Of Process Metrics Through Constant Review, Analysis And Planning |
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Compliances |
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Adherence to company policies, rules and regulations |
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To follow quality processes thoroughly using checklist standards. |
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Responsible for complying with all QMS and ISMS Policies and procedures. |
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Ensuring process compliance (both internal and External) |
AR |
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Key Skills :
Company Profile
| This section shall be updated later. for now this is being left blank. |
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.