Team Leader-TeleSales- Andheri

Job Description:

Key responsibilities include:

• Team Leader-Tele Calling is responsible for ensuring that Tele-calling(Tele-sales) Staff have the knowledge and skills to answer donor's questions, requests for support or problems quickly and effectively. The Team Leader-Tele Calling has additional responsibility for meeting sales and profitability targets.
• Identifying and monitoring training needs in the organization and designing, researching, planning, and implementing training programs, policies, and procedures to fulfil those needs.
• Leading, training, and coaching a team of inside telesales associates towards achieving monthly targets.
• Listening to agents calls and providing feedback.
• Driving business growth in ethical and conventional ways, setting and tracking targets for your team, and motivating them to achieve targets.
• Utilizing effective presentation and facilitation skills, including creative training techniques and adult/accelerated learning techniques, using a variety of training delivery modalities in a training environment.
• Taking a data and target-driven approach to ensure top performance of the team.
• Conducting daily meetings with the team to understand concerns and identify problems and drive solutions.
• Preparing, researching, and presenting training materials through research learning, hands-on demonstrations, and supporting activities.
• Participating and contributing to a continuous learning culture by conducting training and learning sessions internally.
• Maintaining engagement on change management, product and services releases, policies, processes, and procedures for training programs.
• Identify gaps, provide feedback, call calibration and refresher sessions to agents and create audit reports.
• Handle the CRM and prepare and submit performance reports to management.

Requirements:

• To be successful in this role, you should have the following skills and qualifications:
• Excellent English communication skills.
• Team handling experience required.
• Set clear team goals.
• Monitor team performance and report on metrics.
• Listen to team members’ feedback and resolve any issues or conflicts.
• Strong analytical and quantitative skills.
• Knowledge of the real-estate industry if not any Industry would do.
• Flexible approach, go-getter, and self-starter.
• Able to handle pressure and ensure timely delivery.
• Graduation degree.
• Experience: Total 5 years (minimum 2 years in team leading and training).