Customer Success Manager (KAM- Steel)

Job Description:

We are looking for a high performing Customer Success Manager to help meet sales and revenue growth targets with a strong orientation in digital and metric driven analytical approach. He/she will be responsible for managing the client funnel for repeat order and increase wallet share, directly interacting with MSMEs to sharpen understanding of their requirements & buying 2 behavior, enriching client profiles for targeted selling. Interaction with distributors, building relationships, understanding and keeping abreast of market dynamics and effective feedback loop are important aspects.

Roles & Responsibilities:

• Achieve repeat sales and wallet share targets

• Understand, categorize and analyze reasons for client drops and increase active to onboarded client ratio

• Market intelligence inputs for pricing and activation

• Build and promote strong and lasting relationships with distributors on the platform

• Design and execute plan for outbound calling for sales conversion

• Enrich and maintain customer profile and update status in CRM

• Work hand-in-hand with customer acquisition team for smooth transition of clients with minimal drop outs

• Assist customers through their credit application journey

• Provide structured and specific feedback to category and product teams for prioritizing category expansion and product development

QUALIFICATIONS & COMPETENCE REQUIRED:

• Engineer/CA + MBA from premier institute. Selective very strong candidates with relevant experience without MBA may also be considered.

• 2-5 years of customer acquisition & sales experience of Flat Steel or one of the aggregators from the B2B space (pre or post MBA)

• Experience meeting customer needs, building customer relationships and knack for closing sales

• Strong communication & interpersonal skills

• Self-starter and driven

• Language Skills: fluent in English. Knowing Tamil/Telugu an added advantage

Locations- Coimbatore/ Vijayawada

Offered Benefits / Facilities :

•  Medical Benefits
• 5 Working Days