Looking for Customer Support Executive for US Based MNC

Customer Support Executive

10 Nos.
67871
Full Time
1.0 Year(s) To 3.0 Year(s)
Not Disclosed by Recruiter
ITES / BPO / KPO / Customer Service / Operations
IT-Software/Software Services
10th / SSC - Not Applicable / No Specialization; 12th / HSC - Commerce; 12th / HSC - Other; 12th / HSC - Science; BA - English; Pursuing Graduation - Not Applicable / No Specialization
Job Description:

Company Website: https://truckx.com/

LinkedIn Page: https://www.linkedin.com/company/truckx-inc/?originalSubdomain=in

 

Position-: Customer Support Executive

Experience-: 1 to 3 Yrs.

Location-:  Bavdhan, Pune

Interview Mode- Face to Face/ Online

Languages:- English, Punjabi.

US Shift Timings-: 8:30 pm to 6 am

Monday to Friday and Saturday (depend on work )

 

Educational Qualification:-

Undergraduate / Graduate with good computer knowledge

Note:- for multilingual candidates proficiency in the spoken language would be of prime importance.

 

Job Description

*USA Technical support voice process.

*Must have excellent English communication skills.

*Must have Customer handling skills.

*Possessing excellent product knowledge to enhance customer support.

*Identify and assess customers’ needs to achieve satisfaction.

*Build sustainable relationships and trust with customer accounts through open and interactive communication.

*Provide accurate, valid, and complete information by using the right methods/tools.

*Meet personal/customer service team sales targets and call handling quotas.

*Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

*Keep records of customer interactions, process customer accounts, and file documents.

 

 

 

 

Company Profile

IT Product Development Company -One IoT platform for transportation providing ELD compliance, Telematics, and Dashcams.

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