Hiring for SAP Project Manager in MNC

Job Description:

• Notice Period-Immediate
• Work from Office
• Working hours – 1 PM to 11 PM IST(24*7 support for P1) 
• Exp must have in ECC & SAP AMS Back ground.
• Single Point-of-Contact for SAP AMS (ECC) delivery for FQE accounts and responsible for customer experience, service delivery , operations excellence, delivery excellence and business growth for the portfolio

Roles and Responsibilities:-

·      Own delivery and operations for AMS, Execution, and completion of deliverables 

·      Proactive monitoring, reporting, and taking the necessary action to meeting SLAS & KPls

·      Accountable of AMS operations

·      Managing Risks and Issues

·      First point of escalation for FQE

·      Follow up with BIRLASOFT Functional/Technical Leads to ensure timely completion of

·      Incidents, Problems, Changes and Minor Enhancements

·      Monitor proper utilization of resources and provide updates to FQE IT on availability.

·      Identify process improvements based on the inputs from the AMS team and discuss with FQE

·      Weekly/ Monthly/Qtr status reporting

·      Responsible for engagements governance and SAP cross-module

·      Manage budgets and govern all programs/projects astutely, ensure that projects are achieving milestones and take timely recourse where required.

·      Collaborate with client leadership on technology roadmap and business plans, influence IT spend /project decisions and align and re-calibrate account strategy

·      Co-lead account mining activities, collaborate and drive SLs to support business growth

·      Set quality control standards for support project delivery and operations and maintain compliance to contractual commitments, SLA’s agreements (ways of working) and security controls for the portfolio engagements

Review account/project KPIs with client.

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