Manager, Application Delivery &Support

Job Description:

BASIC PURPOSE:

The Manager, Application Delivery & Support is responsible for the implementation of custom or packaged solutions & provides business support for multiple applications used by core departments throughout the organization. The Manager acts as a subject matter expert throughout the lifecycle of all assigned applications, and is involved in planning, implementation, and production support. This individual will also coordinate end-user client relationships, while responding to both critical and routine application support requests, and interfaces with software vendors and consultants for development and support.

ESSENTIAL FUNCTIONS:

• Collaborate with peers and management on process improvement ideas, policy and procedure enhancements, and opportunities to improve our project delivery experience.
• Coach, lead and manage the team resources by sharing expertise for team development.
• Effectively collaborates and communicates with the stakeholders and ensure client satisfaction.
• Sets and manages client expectations effectively.
• Strong business communication and people management skills.
• Assist project team members in understanding the Use Cases and requirements.
• Participate in designing architectures and suggest improvements.
• Maintain latest technical/functional/managerial skills (as appropriate) required based on the company’s technical strategies.
• Improve application performance or enhance product usability.
• Other duties as assigned.

REPORTING RELATIONSHIPS:   

Reports to Associate Vice President, India

QUALIFICATIONS:

• Bachelor’s degree in computer science, related engineering, or technology
• 10+ years of progressive technology leadership with a comprehensive experience set across all IT disciplines.
• The position seeks proven leaders who can manage our NodeJs, AWS, Dell Boomi Cloud Integration projects and deliver to exceed customer expectations.
• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Should possess strong hands- on designing and development skills in Nodejs, AWS
• Experience in Java and any Integration Platform e.g., Dell Boomi, MuleSoft or similar Integration Platform is preferred.
• Should manage and deliver resource allocation (people, hardware, software) 
• Knowledge of project management & analyst toolsets like JIRA, MS Project, Visio etc.
• Develop and deliver progress reports, proposals, requirements documentation and presentations.
• Candidate should have prior background of handling multiple projects, direct interaction with client managers and take complete responsibility for the delivery of the projects.
• Experience with working on Agile/Scrum method of product implementation and delivery.
• Great collaborator

CRITICAL COMPETENCIES FOR SUCCESS:

• Analytical Skills: Demonstrate aptitude towards analytical and critical thinking skills and the ability to conceptually pull together patterns or connections that are not clearly related; ability to assess relevant facts, identify alternative approaches and provide the best course of action.
• Strategic Agility: Eagerness and ability to learn quickly and leverage a flexible mindset in response to shifting dynamics, adversity, and/or change; continually pushes oneself, their teams, and their businesses to learn, to generate innovative ideas
• Disciplined Execution: Orientation towards a process-focused, decisive course of action that will ensure client/customer needs are met with a high standard of excellence, urgency, and predictability; focused on the task at hand in the face of ambiguity and applies past experiences and expertise to consistently pull through results.
• Organizational Collaboration: Ability to partner across organizational lines and work cooperatively within and outside one’s own team to best serve client needs and exceed the expectations of end customers and clients; actively supports key decisions and promote a spirit of teamwork to demonstrate the commitment to the company.

WORK CONDITIONS:

Must possess comfort in learning, training, and engaging with others through Microsoft Teams and Zoom