Team Lead – Customer Operations

Job Description:

Job Description :

• Leading the team members and ensuring the operational metrics have been adhered.
• Ensure the capacity thru hiring and managing all People Connect initiatives.
• Ensuring that self & team members are well training in resolving all the queries/requests/ of the customers.
• Responsible for end-to-end performance of the team.
• Works through all functions and Managers to achieve desired business KPIs like SLs, Quality/Shrinkage, and Attrition.

Skills and Qualifications: 

• Any bachelor’s degree (Must be completed)
• Good command of English both oral and written.
• Ability to work independently within clearly defined parameters and accordingly take decisions.
• Ability to learn quickly and adapt to different situations with a sense of ownership & accountability.

Interview Mode

• Face to Face

Interview Methodology

• Aptitude Test
• Letter writing
• Operational Round