ServiceNow Developer - ITSM

Job Description:

Job Title: ServiceNow Developer - ITSM

Location: Pune

Job Type: Full-time

We are currently seeking a skilled ServiceNow Developer with a minimum of 4 years of experience, specializing in IT Service Management (ITSM), to join our talented team.

Responsibilities:

1. ServiceNow Development:

   • Design, develop, and implement solutions on the ServiceNow platform with a primary focus on ITSM modules.
   • Customize and configure ServiceNow to meet specific business needs and requirements.

2. ITSM Module Expertise:

   • Demonstrate proficiency in core ITSM modules such as Incident Management, Problem Management, Change Management, and Service Catalog.
   • Collaborate with stakeholders to understand business processes and translate them into efficient ServiceNow configurations.

3. Integration and Automation:

   • Integrate ServiceNow with other systems and applications to streamline workflows and improve overall efficiency.
   • Design and implement automation solutions to enhance ITSM processes.

4. Customization and Scripting:

   • Develop and maintain ServiceNow scripts, business rules, UI policies, and client scripts to enhance platform functionality.
   • Customize forms, lists, and workflows to optimize user experience.

5. Collaboration and Communication:

   • Work closely with cross-functional teams, including IT operations, support, and development teams, to ensure seamless integration of ServiceNow solutions.
   • Communicate effectively with stakeholders to gather requirements and provide regular updates on project progress.

Qualifications:

1. Experience:

   • Minimum of 4 years of experience as a ServiceNow Developer, with a focus on ITSM.
   • Strong knowledge of ServiceNow development best practices and methodologies.
   • Proficiency in JavaScript, HTML, CSS, and other scripting languages.

2. ITSM Knowledge:

   • In-depth understanding of IT Service Management processes and best practices.
   • Hands-on experience with core ITSM modules in ServiceNow.

3. Communication Skills:

   • Excellent communication and interpersonal skills.
   • Ability to translate business requirements into technical solutions.

4. Certifications:

   • ServiceNow Certified Implementation Specialist (CIS) in IT Service Management is a plus.

5. Education:

   • Bachelor's degree in Computer Science, Information Technology, or a related field.