Job Title: ServiceNow Support Engineer - Group Audit

Job Description:

Job Title: ServiceNow Support Engineer - Group Audit

Location: Pune

Job Type: Full-time

We are currently seeking a skilled ServiceNow Support Engineer with 2.5 years of experience, specializing in Group Audit, to join our dynamic support team.

Responsibilities:

1. ServiceNow Support:

   • Provide expert-level support for ServiceNow platform, with a specific focus on Group Audit functionalities.
   • Respond to and resolve support requests related to Group Audit in a timely and efficient manner.

2. Issue Resolution:

   • Diagnose and troubleshoot technical issues related to Group Audit within the ServiceNow environment.
   • Collaborate with end-users and internal teams to identify root causes and implement effective solutions.

3. Configuration and Customization:

   • Assist in the configuration and customization of ServiceNow to align with Group Audit requirements.
   • Implement changes and enhancements to improve the functionality of the Group Audit module.

4. Documentation:

   • Maintain accurate and up-to-date documentation of Group Audit processes, configurations, and issue resolutions.
   • Create knowledge base articles to empower end-users with self-service support options.

5. Collaboration:

   • Work closely with cross-functional teams, including developers, administrators, and business stakeholders, to address Group Audit-related challenges.
   • Collaborate with ServiceNow developers to implement improvements and updates.

Qualifications:

1. Experience:

   • Minimum of 2.5 years of experience as a Support Engineer with a focus on ServiceNow, specifically in Group Audit.
   • Proven track record of successfully resolving ServiceNow support issues.

2. Technical Skills:

   • Strong knowledge of ServiceNow platform functionalities, especially in the context of Group Audit.
   • Familiarity with scripting languages (JavaScript, etc.) used in ServiceNow configurations.

3. Problem-Solving:

   • Ability to analyze and solve complex technical problems efficiently.
   • Excellent troubleshooting skills with a focus on providing effective solutions.

4. Communication Skills:

   • Strong verbal and written communication skills.
   • Ability to convey technical information to both technical and non-technical audiences.

5. Customer Focus:

   • Customer-centric mindset with a commitment to delivering high-quality support services.
   • Ability to understand and address end-users' needs related to Group Audit processes.

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.