Senior Manager-Distribution Compliance

Job Description:

Job Summary: Key purpose of the role is building up of ‘Ethical Sales Culture’ within Sales & Distribution verticals. Additionally, the role also ensures high level of Sales Quality for policies being on-boarded by Niva Bupa. Same is achieved by driving below broad activities:

• Monitor key sales quality parameters- through analysis, presentations, dashboards
• Appropriate action planning and sales behaviour correction in the field.
• Representation in Code and Ethics committee and end to end management of consequence management action on agents
• Spreading awareness on process circulars to last mile on new process being launched and any change in process.
• Formulation of process notes for activities owned by Distribution Compliance.
• Conduct sales process reviews of all distribution channels.

Key Responsibilities

• Publish monthly Sales Quality Dashboard on key Sales Quality Parameters for all sales and distribution channels.
• Conduct Market Conduct Training on Ethical Conduct on periodic basis for Sales and distribution workforce.
• Monitor adherence on defined timelines for Agency Channel basis testing of regulatory requirements for business channels
• Managing end to end of AML Refresher Training for agents.
• Spreading awareness on process circulars to all Sales and Distribution employees on new process being launched and any change in process through educatory mailers.
• Inquiry Support & Consequence Management (Agents) –Render support to Fraud & Investigation team with regards to their inquiry on Sales & Distribution workforce. Also represent Sales & Distribution in Code and Ethics committee and end to end management of consequence management action on agents
• Sales Compliance Review – conduct review on sales practice & processes for all Sales & Distribution Channels. Develop & present recommendations & related review deliverables.
• Support and Guide business with their queries (Non Regulatory / Business Advisory) Manage enquiries with regards to re-instatement of agents in Niva Bupa.

Key Performance Indicator:

• Completion of Sales Compliance reviews on a timely basis
• Quality of gaps highlighted and improvements implemented
• Timely and accurate dashboards
• Feedback from supervisor and process owners.
• Process value additions
• No exceptions on AML training process
• Responsiveness to the queries from functions

Preferred Skills:

• Proficiency on working in MS – Office (High on Excel, Word and PowerPoint)
• A good technical understanding of the business processes function & corresponding operational & financial controls designed to effectively manage the organization’s business units and operations.
• Strong analytical & decision-making skills.
• Ability to structure solutions to complex problems.
• Demonstrate self-discipline & good time management.
• Self-starter & can work on multiple projects under pressure.
• Consistently complete work on time & within budget without compromising quality.
• Consistently convey a confident, professional, positive & realistic attitude.
• Maintain a habit of continuous learning & take responsibility for the development of one’s own skills, including technical, business, and interpersonal, written and informal verbal communication.

Minimum Qualification

Commerce/ Finance graduate/ CA /MBA from premier institute

Minimum Experience : Overall 8 years of experience, with at least 2- 3 years of experience in AML compliances, and ethical conduct, trainings.

Desired Profile / Criteria / Skills :

Candidate should be stable and should have experience in BFSI industry.