Customer Support Executive

Job Description:

Job Overview:

We are actively looking for enthusiastic individuals to join our team as Customer Support Executives. Whether you are an undergraduate, graduate, fresher, or an experienced professional, if you have excellent communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment, we encourage you to apply.

Responsibilities:

• Provide exceptional customer service through various channels, including phone, email, and chat.
• Address customer inquiries, resolve issues, and ensure a positive customer experience.
• Accurately document customer interactions and feedback in the CRM system.
• Collaborate with cross-functional teams to escalate and resolve complex issues.
• Stay informed about company products, services, and policies to provide accurate information to customers.
• Meet and exceed performance metrics, including response time and customer satisfaction targets.

Qualifications:

For Undergraduates and Graduates:

• Pursuing or completed a degree in any discipline.
• Strong communication and interpersonal skills.
• Ability to learn quickly and adapt to new processes.

For Freshers:

• Degree in any discipline.
• Excellent communication skills, both written and verbal.
• Customer-centric mindset and a positive attitude.
• Ability to work in a team and handle challenging situations.

For Experienced Candidates:

• Proven experience in customer support or call center operations.
• Strong problem-solving skills and the ability to handle escalated customer issues.
• Familiarity with CRM systems and call center software.
• Ability to mentor and train junior team members.