Assistant Manager Operations

Job Description:

Job Title: Assistant Manager Operations

Location: Pune

Job Summary:

We are seeking a dynamic and experienced individual to join our team as an Assistant Manager Operations. The successful candidate will play a key role in overseeing and enhancing the operational efficiency of our business processes. The Assistant Manager Operations will collaborate with cross-functional teams to ensure seamless execution of projects, meet client expectations, and drive continuous improvement initiatives.

Responsibilities:

1. Operational Oversight:

• Supervise day-to-day operations, ensuring adherence to established processes and standards.
• Monitor key performance indicators (KPIs) and implement corrective actions to achieve performance targets.
• Conduct regular operational reviews to identify bottlenecks, inefficiencies, and areas for improvement.
• Collaborate with department heads to align operational goals with overall business objectives.
• Implement technology solutions to automate routine tasks and enhance operational effectiveness.  

2. Client Management:

• Build and maintain strong relationships with clients, understanding their needs and expectations.
• Collaborate with clients to identify opportunities for process optimization and improvement.
• Conduct regular client feedback sessions to gather insights and ensure client satisfaction.
• Act as a point of contact for addressing client concerns and resolving issues promptly.
• Work closely with the sales team to identify upsell and cross-sell opportunities based on client needs. 

3. Team Leadership:

• Lead and mentor a team of operations professionals, fostering a positive and collaborative work environment.
• Provide coaching and development to team members, promoting their professional growth.
• Conduct regular team meetings to communicate goals, provide updates, and address concerns.
• Foster a culture of innovation and continuous improvement within the operations team.
• Collaborate with HR for recruitment efforts and talent acquisition to build a high-performing team. 

4. Process Improvement:

• Identify areas for process improvement and implement initiatives to enhance operational efficiency.
• Work closely with the Process Excellence team to implement best practices and streamline workflows.
• Conduct root cause analysis on operational issues and implement preventive measures.
• Facilitate cross-functional workshops to gather input for process optimization.
• Stay abreast of industry trends and technologies to recommend and implement innovative solutions. 

5. Quality Assurance:

• Ensure the delivery of high-quality services by implementing and monitoring quality assurance processes.
• Conduct regular audits to identify and address any issues affecting operational performance.
• Develop and maintain a comprehensive quality management system.
• Collaborate with training teams to ensure staff members are well-trained on quality standards.
• Establish and communicate quality metrics to drive a culture of continuous improvement.

Qualifications:

• Bachelor's degree in [relevant field]; Master's degree preferred.
• 5 years of experience in business process management or related field.
• Proven experience in a leadership or supervisory role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to thrive in a fast-paced and dynamic work environment.