Project Counselor

·      The counselor is directly responsible for the delivery of KPIs set by the client.

·      His or her responsibilities include maintaining patient database and sharing all the services provided by the clients with the patients in time bound manner

·      The counselor needs to have good knowledge of the project, the disease area and the treatment and also various SOPs to be followed for the effective program delivery.

·      The counselor is accountable for maximum patient compliance and clean and precise data management so that the clients can be enlightened about the success of program and its impact on patient compliance.

·      The counselor is responsible for the timely deliveries of various patient support materials to the patients after verification of necessary documents.

·      The counselor as a part of job is also supposed to coordinate with the field force and distributors related to the program.

3. STATISTICS

Ø  Direct report:

Ø  Project Head

4. MAJOR ACCOUNTABILITIES

Major Accountabilities

·         Achieving the call average set by Saarathi so that all the patients on a particular program are touch as per the set criteria.

·         Enrolling all new patients on the program after validating their credentials in accordance with the data sent by the clients in a prescribed period of time.

·         All patients are to be entered in the software wherever applicable so that there is a uniformity in data management.

·         Handling logistics related to patient in coordination with the logistics departments and sending the free goods or drugs after validation of documents sent by patients or distributors and inform the patients wherever there is a gap.

·         Regular follow up with all existing patients and reporting about the same to the respective PH. Also report the drop outs on a regular basis with the reasons of drop outs.

·         Report non verified patients to the client with the reason of non verification.

·         Attempt to call all non verified 4 times before offloading them from the system.

·         Sending inventories and reports to the PH.

5. PROFILE (Education & Experience)

v  Should have good communication skills

v  Should be willing to learn and have scientific base.

v  Should be able to work with limited resources, yet keeping high ambitions

v  Degree in science or counselling from a reputed university

v  Post-graduate in any discipline is an added advantage

v  Should have at least 1 to 2 years of work experience in healthcare and patient relationship segment in a reputed organization