Operations Manager /Floor Manager
1 Nos.
75821
Full Time
3.0 Year(s) To 5.0 Year(s)
5.00 LPA TO 6.00 LPA
ITES / BPO / KPO / Customer Service / Operations
ITES/BPO/KPO
Any - Any Graduation
Job Description:
Job Description: BPO Manager
Role: Oversee and manage BPO operations, ensuring efficient service delivery, client satisfaction, and team performance.
Responsibilities:
- Lead and develop the bench sales team, handling recruitment, training, and performance management.
- Establish and optimize operational strategies to meet client needs and internal goals.
- Build strong client relationships, addressing inquiries and identifying improvement opportunities.
- Streamline processes, reduce costs, and maintain high service quality and compliance.
- Analyze performance metrics, prepare reports, and present insights to senior management.
- Foster a collaborative work environment and provide continuous coaching to the team.
Requirements:
- Bachelor's degree in Business Management or related field.
- Proven operations management experience with a focus on leadership and service delivery.
- In-depth understanding of processes and industry trends.
- Strong communication, analytical, and organizational skills.
- Proficiency in project management tools and software.
- Ability to drive data-driven decisions and ensure data security and compliance.
Join us as an Operations Manager to drive operational excellence and client satisfaction through effective team management and process optimization.
Offered Benefits / Facilities :
- 5 Days Working
- 06:30 PM IST to 03:30 AM
Key Skills :
Company Profile
It is a professional staffing and solutions firm providing flexible and permanent staffing solutions in the skill areas of; Information Technology, Government, Insurance and Financial Services, Healthcare, Pharmaceutical, and Clinical Research. Within our staffing range, we provide temporary, temporary-to-hire, direct placement services for individuals as well as full team placements.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.