Application Production Support Manger(Mgr/Sr Mgr) ASP .NET, C# /Java/Oracle, MS SQL /Windows 12 / 16, Red-hat Linux,Mumbi

Job Description:

Job Title: Manager / Senior Manager

Department: Information Technology

Reports to: Associate Vice President – IT

Experience: 15+

Required Qualification: BE/ BTECH/ MCA

Preferred Qualification: BE / BTECH / MCA

Skill, Knowledge & Trainings:

• Experienced in handling production support of mission critical applications, spanning Level 1 and Level 2 support
• Putting in place processes and tools for troubleshooting of application issues, performing Root Cause Analysis, tracking problem tickets for issue prevention
• Leadership, Team Building and Mentoring skills
• Should possesses good knowledge of Application Performance Monitoring (APM) tools like Elasticsearch or any other tools
• Good interpersonal, communication and drafting skills
• Knowledge of Client-Server architecture and architecture with middleware messaging technology i.e. TCP/IP, IBM MQ, Open MQ etc.
• Good understanding of Oracle (19C) and MS SQL database in writing queries, understanding PL/SQL, TSQL code and suggesting improvements

Core Competencies:

1. Review and standardization of production support processes using industry standard approaches
2. Team building, mentoring, and knowledge and skills management for Application Production Support
3. Application Performance Monitoring: Uptime, Utilization, Transaction monitoring using Elasticsearch OR any customized tool
4. Technical skills: ASP .NET, C# / Java
5. Database: Oracle, MS SQL
6. OS: Windows 12 / 16, Red-hat Linux

Functional Competencies:

1. Certifications such as ITIL or Prince2 would be an added advantage
2. Work experience in the Banking / Treasury domain or in Stock / Commodity Exchanges
3. Prior experience in Technical Architecture would be an added advantage

Job Purpose:

To setup and manage the production support activities of software applications, including the transition of Production Support responsibilities to new team(s).

Area of Operations Key Responsibility

• Production Support Process Improvement To review and improve the existing production support processes with a view to prevent issues as well as detect issues early.
• Carrying out BOD & EOD operations of assigned applications
• Ensuring successful completion of daily BOD & EOD including checklists of assigned applications 
• Daily application monitoring Application availability & performance monitoring of the assigned applications
• To be actively involved in Incident management Will be involved in RCA determination of issues faced in the production environment
• Interpersonal & Communication (Spoken and written) Skills
• Liaison with business teams, application dev teams and Infrastructure teams for resolution of Production Issues.
• Team development and knowledge management
• Develop, track and enhance the knowledge of the production support team. Supervision and shift management.
• Reporting Periodic reporting of production support out comes to the HOD / Top management
• Any Other Requirement: Should be a good team player, ability to shoulder multiple responsibilities concurrently and deliver under short response times.