CUSTOMER CARE HEAD (FEMALE) -RAIPUR
Job Description:
r Job Description
Our company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.
Customer Service Manager Responsibilities:
- Supervising day-to-day operations in the customer service department.
- Responding to customer service issues in a timely manner.
- Creating effective customer service procedures, policies, and standards.
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Implementing an effective customer loyalty program.
- Maintaining accurate records and documenting all customer service activities and discussions.
- Assessing service statistics and preparing detailed reports on your findings.
- Hiring and training new customer service agents.
- Managing the approved budget of the customer service department.
- Staying informed on the latest industry techniques and methods.
JOB APPLY
MAHENDRA YADU 9300283674
Key Skills :
Company Profile
the leading Vehicle dealers of Mahindra & Mahindra, MNAL, Reva and MFC in ---, Chhattisgarh. As such giving an one stop solution to your vehicles requirements in terms of Sales, Service, Spares, Used Car Sales / Purchase.
Our Showroom is a state of art & Modern set up with latest tools & Equipments to handle your car.
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.