DELIVERY FOLLOW UP COORDINATOR - RAIGARH

Job Description:

Key Responsibilities:

1. Order Tracking:

   • Monitor the status of customer orders from the point of dispatch to delivery.
   • Utilize tracking systems and tools to provide real-time updates on shipment locations.

2. Communication:

   • Coordinate with logistics teams, transportation providers, and internal departments to ensure seamless communication throughout the delivery process.
   • Provide timely and accurate information to customers regarding the status of their deliveries.

3. Issue Resolution:

   • Identify and address any issues or delays in the delivery process.
   • Collaborate with relevant teams to resolve issues such as transportation problems, inventory shortages, or damaged goods.

4. Customer Interaction:

   • Communicate with customers to confirm delivery details and address any concerns or special requirements.
   • Obtain and relay customer feedback on delivery experiences to relevant teams for continuous improvement.

5. Documentation:

   • Maintain accurate records of delivery schedules, tracking information, and customer interactions.
   • Ensure all relevant documentation is complete and filed appropriately.

6. Performance Analysis:

   • Analyze delivery performance metrics and identify areas for improvement.
   • Work with logistics and operations teams to implement enhancements to the delivery process.

7. Collaboration with Sales and Customer Service:

   • Coordinate with sales and customer service teams to understand customer expectations and address any delivery-related inquiries.
   • Provide support in managing customer expectations and resolving issues.

8. Compliance:

   • Ensure compliance with delivery policies, regulations, and standards.
   • Stay informed about changes in delivery regulations and industry best practices.

9. Continuous Improvement:

   • Identify opportunities for process improvement in the delivery follow-up process.
   • Implement best practices to enhance efficiency and customer satisfaction.

Qualifications:

• Bachelor's degree in Business, Logistics, or a related field.
• Proven experience in a logistics, supply chain, or customer service role.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Familiarity with logistics software and tracking systems.
• Attention to detail and ability to multitask in a fast-paced environment.

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