SERVICE ENGINEER - RAIGARH

Job Description:

Key Responsibilities:

1. Installation and Commissioning:

   • Install and commission products or systems at customer locations.
   • Ensure proper setup and configuration according to technical specifications.

2. Maintenance and Repairs:

   • Perform routine maintenance and inspections on equipment or systems.
   • Diagnose and troubleshoot technical issues to identify and implement solutions.
   • Execute repairs and replacements of faulty components.

3. Customer Support:

   • Provide technical support to customers through various channels, including phone, email, or on-site visits.
   • Address customer inquiries, concerns, and issues promptly and professionally.

4. Training and Documentation:

   • Conduct training sessions for customers on product operation, maintenance, and troubleshooting procedures.
   • Create and update technical documentation, manuals, and service reports.

5. Quality Assurance:

   • Ensure that service activities meet quality standards and compliance requirements.
   • Conduct quality checks on completed installations and repairs.

6. Remote Diagnostics:

   • Utilize remote diagnostic tools to analyze and resolve technical issues when on-site visits are not feasible.

7. Collaboration with Sales and Engineering Teams:

   • Collaborate with sales teams to provide technical support during pre-sales and post-sales activities.
   • Communicate customer feedback and technical insights to the engineering team for product improvement.

8. Inventory Management:

   • Manage and maintain inventory of spare parts and equipment needed for service activities.
   • Coordinate with the procurement team to ensure timely availability of required components.

9. Safety Compliance:

   • Adhere to safety protocols and guidelines during service activities.
   • Ensure compliance with safety regulations and standards.

10. Continuous Learning:

    • Stay updated on industry trends, new technologies, and product developments.
    • Participate in training programs to enhance technical skills and knowledge.

Qualifications:

• Bachelor's degree in Engineering or a related field.
• Proven experience as a Service Engineer or in a similar technical support role.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Knowledge of relevant technical tools and software.
• Willingness to travel for on-site service visits.

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