Senior Executive- Operations

Job Description:

We are looking for an Operations Executive who can not only play the role of a Loan Specialist assisting end customers but also mentor and grow a small team of executives going forward. 

• Develop and oversee loan disbursements, documents, and reports along with obtaining credit and financial information as required.

• Prepare closing, develop closure instructions, supervise contingencies, and verify lock information.

• Assist customers to navigate the digital product, gather feedback, and share the same with product and business stakeholders.

• Collect credit and varied documents from customers as well as third parties required to support the decision of loan approval.

• Head responsibility for loan processing.

• Ensure loans are processed as per established company procedures and policies.

• Review the title binder along with closure documents for correctness.

• Transfer loan files to further teams for analysis.

• Set up SOPs and reporting to improve operational processes. 

• Process, close, present, service, and record loan-related notes and disbursements, etc.

What you would possess already:

• Telecalling sales experience in the Financial/Banking/NBFC domain.

• Excellent communication and negotiation skills

• Preferred basic level understanding of business loans (secured & unsecured loans) and KYC documentation

• Confident and clear communicator

• Disciplined work approach

• Preferably no/minimal leave requirements in the next 3 to 6 months 

• Can do attitude with strong relationship-building skills

Note 

• This is a 6 day working from office role, based out of Bangalore