Customer care Executive
Job Description:
Job Description
- Taking calls from Customers, answering questions, or addressing any concerns they may have.
- Handle many inbound & make outbound calls to & from Customers. Addressing customer questions from various mediums, call, email & Chat.
- Creating Tickets for each queries received via various mediums & updating the records properly
- Making reports EOD basis
Desired Candidate Profile
- Graduate Minimum, Postgraduate would be an advantage.
- Should have a minimum of 3 years of experience into calling.
- Should be a clear and effective communicator.
- Computer Skills
- Knowledge of CRM Systems
- Should be proactive in identifying problems and suggesting solutions.
Work rules
Timing: 12 Hours Shift
Working: WFO from (Mon – Sat) WFH (Sun)
Working days: Monday to Sunday – to be given a week off mid-week
Company Profile
Client is an RBI approved PPI license holder and one of India’s first technology platforms to allow you to issue cards on a PPI. With Client. you can rely on specialist know-how. A Technology Solution provider for powering Gift cards with User friendly API's & hassle-free integration. We provide PCI DSS compliant solution & dedicated support to cater to all your needs. You can now avoid the hassles of working with a bank for launching your gift card.
Plug and Play solution from Clinet:
- Network branded cards: Instantly launch your own interoperable open loop Rupay - branded mobile wallet, virtual or physical reloadable prepaid card / gift card.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.