Customer Relation Executive- Mumbai (Prabhadevi)
Job Description:
We are having an urgent opening for the position of Customer Relation Executive for a reputed company in the Mumbai (Prabhadevi).
Roles & Responsibilities –
Sales
- To be responsible for making outbound calls on a daily basis using the data provided.
- To work closely with the Sales Manager and Sales team to ensure leads are generated within various business sectors.
- Handling Customers & their complaints
- Feedback callings
- Handling Appointments
- Managing and scheduling appointments for procedures
- To convert the calls to new business leads.
- To achieve agreed personal and departmental targets captured from calling data provided.
- To inform potential client's on the company’s products and services.
- To gather relevant School and Corporate information.
- To use company databases to gain potential leads.
- To be proactive in identifying opportunities for new business.
- To input and maintain guest information onto the company database.
- To ensure guest satisfaction at all times.
- Handle telephone queries.
- To build relationships with colleagues and clients.
- To deal with clients in a professional manner at all times aligned to our brand values.
- To ensure prompt service, polite and professional standards are kept.
- To assist with other departments as required.
People / Team
- To foster good relationships with all internal departments and cross-functional teams.
- To proactively support their managers by suggesting new ideas and questioning thinking where appropriate.
- To refer to senior team members for advice and support.
- To attend all staff meetings and training sessions as and when required.
- To maintain a Guest-oriented approach and demonstrate a professional approach to work and team mates at all times.
- In addition to the above main responsibilities, the lead generator will be required to undertake any other task, deemed to be appropriate to the job role.
- VOC Portal / CRM Portal ( Complaint Handling )
- NSC Complaint handling
- PSF ( Post Service Follow - up) Calls
- Attending the customers at the time of delivery
- Making new thank you cards format and implementing the same
- Maintaining and filing of DAN Copies ( Delivery Acknowledgement Note )
Qualification :- MBA (Marketing/Operations), BBA or Bachelor’s degree in any field,
B.tech.(mech/auto).
Key Skills :
Company Profile
The Organization is one of the most trustworthy Luxury Car Service Centre in Mumbai in the field of vehicle servicing and repairing where the latest ---mobile technological advancement joins hands with an Environmentally Green approach. It consists of ---mobile Engineers with experience of around 30 years in complete car service and maintenance of all sort of premium cars/luxurious cars. It is located in the heart of the city of Mumbai, having about 11,000 sq. ft. with 14 bays of shop floor area and safety surveillance with CCTVs and 24×7 security.
Serving satisfying customers, individuals and corporate alike, having capacity to service over 3000 cars per year.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.