Customer Relation Executive- Mumbai (Prabhadevi)

Job Description:

We are having an urgent opening for the position of Customer Relation Executive for a reputed company in the Mumbai (Prabhadevi).

 
Roles & Responsibilities –

 Sales

• To be responsible for making outbound calls on a daily basis using the data provided.
• To work closely with the Sales Manager and Sales team to ensure leads are generated within various business sectors.
• Handling Customers & their complaints
• Feedback callings
• Handling Appointments
• Managing and scheduling appointments for procedures
• To convert the calls to new business leads.
• To achieve agreed personal and departmental targets captured from calling data provided.
• To inform potential client's on the company’s products and services.
• To gather relevant School and Corporate information.
• To use company databases to gain potential leads.
• To be proactive in identifying opportunities for new business.
• To input and maintain guest information onto the company database.
• To ensure guest satisfaction at all times.
• Handle telephone queries.
• To build relationships with colleagues and clients.
• To deal with clients in a professional manner at all times aligned to our brand values.
• To ensure prompt service, polite and professional standards are kept.
• To assist with other departments as required.

 People / Team

• To foster good relationships with all internal departments and cross-functional teams.
• To proactively support their managers by suggesting new ideas and questioning thinking where appropriate.
• To refer to senior team members for advice and support.
• To attend all staff meetings and training sessions as and when required.
• To maintain a Guest-oriented approach and demonstrate a professional approach to work and team mates at all times.
• In addition to the above main responsibilities, the lead generator will be required to undertake any other task, deemed to be appropriate to the job role.
• VOC Portal / CRM Portal ( Complaint Handling )
• NSC Complaint handling
• PSF ( Post Service Follow - up) Calls
• Attending the customers at the time of delivery
• Making new thank you cards format and implementing the same
• Maintaining and filing of DAN Copies ( Delivery Acknowledgement Note )

 
Qualification :- MBA (Marketing/Operations), BBA or Bachelor’s degree in any field,
B.tech.(mech/auto).