Community Host-Mumbai

Job Description:

We have an urgent opening for the post of Community Host for a reputed Company for their office at Mumbai.

Job Description:

Manage the Community Desk

• Welcome and greet visitors and members. Understand their needs, request a register entry and accordingly direct them
• Manage outgoing and incoming calls. Identify purpose and transfer messages as appropriate.
• Manage all incoming and outgoing correspondence, couriers, vendor bills,member parcels or mails etc.

Center Operations

• Manage housekeeping and pantry staff with regular checklists and supervision with community managers.
• Maintain highest standards of maintenance, upkeep of the center, equipment,assets etc. according to Dextrus Service Standards & SOPs.
• Maintain strict Health, Safety, Cleanliness, Hygiene and Security protocols with 0% deviation in the centre.
• Inventory management of Food, Beverages, Stationery & Housekeeping supplies.

Member Relations

• Managing member check-in tours, sales tours and CIF and sales inquiries
• Help members with meeting room bookings, additional requests, inquiries etc.
• Learn and help evolve the services offered to members, e.g changing pantry items, managing community boards etc
• Member onboarding, check-in and check-out procedures
• Ideating experiential events and community engagement activities.
• Operationally executing events as per set standards and requirements of the same
• Designing creatives and newsletters for events and internal communication
• Acquiring new services and offers for the members, organizing internal engagement focussed activities.
• Handling promotions and registration of events.

Vendor Management

• Coordinating, acquiring and negotiating with vendors and getting job done under supervision and as per space standards.
• Overseeing AMC deliverables
• Managing tracking lists and documents

Candidate Profile:

• A proactive and people person - An eye for detail and a passion for great customer experiences.
• A diverse profile - an admin and operations ninja dedicated to helping connect people, an all-rounder who can manage daily front desk tasks and management of space.
• A self-starter - able to work with minimal supervision and take the initiative and have a keen sense of ownership of their responsibility.
• A creative thinker - able to problem solve on the go
• A communicator - good ability to spark conversations, bring people together and create real value for members and neighbors. Good spoken english and etiquettes is critical, with charming and presentable personality
• An enabler - always looking for ways to reduce costs, find new vendors and options for members.