Senior Cloud Engineer M365 (L2)

Job Description:

Job Description – Level 2 Engineer - Office365 Eligibility Criteria:

• Should have worked as a Level 2 engineers for atleast 2 years

• Should have extensive working knowledge of Microsoft Office365 cloud

• Must have Certifications like MCSE Office365, MS100 or MS101 & ITIL Principal Responsibilities:

• Responsible to provide high end Technical & Project based support & consultation for Office365 Cloud

• The candidate will be required to architect, design and implement solutions using different services & solutions offered by MS Office365 package

• Handle Tier 2 Office365 related issues.

• Help Tier 1 resources to address the Office365 related issues

• Troubleshooting the advanced Office365 issues and performing call backs ensuring issues are resolved in the defined SLA & appropriate solution is provided to the customer.

• Will be responsible for updating, sharing daily, weekly & monthly Office365 related tickets tracker & analysis.

• Resolving any global, cross-functional or work-team issues

• Defining key management routines and governance strategy to ensure effective business process execution

• Reporting and trending on the effectiveness of the solutions and standards

• Initiate improvements in tools, requirements gathering, processes, and people

• Responsible to investigate causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the Office365 related tickets.

• Understanding Office365 support priorities and objectives and taking an active role in accomplishing them.

• Should be able to use & provide advanced tools for Office365 issues diagnosis & troubleshooting

• Responsible for handling individual projects related to new implementations, improvisations or migrations to Office365 from multiple source platforms. Behavioral Skills

• Excellent verbal & written Communication skills

• Should have excellent customer handling & listening skills

• Strong analytical skills

• Strong problem-solving skills

• Change Management & negotiating skills

• Quick decision maker and fast learner

• Experience in handling multiple tasks

• Very organized and team player

• Result Oriented & able to deliver within timelines Technical Skills:

• Extensive knowledge of Win 7, 8, 8.1 & 10, 2003,2008 & 2012 servers OS

• Extensive knowledge of emailing: MS Exchange 2007, 2010, 2013 ,2016 & Online (O365)

• Extensive knowledge of SMTP, POP3 and Exchange mail protocols

• Extensive knowledge of Exchange Hybrid Configuration & Mail Flow troubleshooting

• Able to troubleshoot complex Exchange Online Mail Flow & Environmental Issues.

• Able to analyze Exchange Logs and provide RCA of the reported issues

• Relevant experience on Office365 Exchange Online, Online Spam Filtering, Connectors, Transport Rule, DKIM, DMARC, Auditing, Retention & Archival policies, DLP, Message Trace & header Analysis, Public Folder Management.

• Should have extensive knowledge of on-prem & O365 Hybrid Environment

• Should have extensive knowledge in AZURE AD and AD Connect implementation.

• Should have extensive experience in performance monitoring and troubleshooting activities in Office365 using advanced tools like PowerShell

• Should have extensive knowledge & experience in implementing ADFS Single Sign One with Office365 & configuring ADFS internal & proxy servers.

• Should have extensive experience in working with Exchange Backups and Restores using native backup tools and 3rd party backup software.

• Should have extensive knowledge of MS Office tools

• Extensive understanding of network protocols e.g. TCP / IP & mail traffic & DNS flows

• Extensive administrative Knowledge on other Office365 products like Skype for business, SharePoint online et