21 Job openings found

Hands-on experience with troubleshooting hardware, software, users and network issue, good understanding of desktop OS along with good understanding of incident management processes and best practices, post-incident reviews and root cause analysis, IT Service Management (ITSM), ITIL framework and service desk operations, ITSM tools such as ServiceNow, ManageEngine, or BMC ...

Requirements: Mobile platform testing knowledge and understanding.Experience with issue trackers (e.g. JIRA) and debugging (e.g. Charles) tools.Understanding of API (e.g. HTTP requests and responses structure).Understanding of application flow from three different perspectives: end-user, developer and client.Advanced English.Excellent negotiation and communication skills.Nice to have: project management skills.Nice to have: ITIL framework knowledge.Nice ...

Deliverables Achieve defined R&R in terms of: · Closure · SLA · CSAT score · Calls Stats Title Associate L1 Job Description We are looking for a dynamic incident manager to join our IT Service Management team in Gurgaon. In this role, you will be leading the reported incidents to resolution, send ...

Introduction: We are seeking a highly skilled Senior IT Engineer to join our dynamic IT team. As a Senior IT Engineer, you will be responsible for designing, implementing, and maintaining information systems to support the enterprise infrastructure of our organisation. You will collaborate with other departments to identify and meet ...

Job Description – Level 2 Engineer - Office365 Eligibility Criteria: • Should have worked as a Level 2 engineers for atleast 2 years • Should have extensive working knowledge of Microsoft Office365 cloud • Must have Certifications like MCSE Office365, MS100 or MS101 & ITIL Principal Responsibilities: • Responsible to provide high end Technical ...

Please find the details below   Position :Incident Manager/ L4 Technical Support Specialist Location : Work from home Experience requirement : 3-6 Years     Job Description   Mobile platform testing knowledge and understanding. Experience with issue trackers (e.g. JIRA) and debugging (e.g. Charles) tools. Understanding of API (e.g. HTTP requests and responses structure). Understanding of application flow from three different perspectives: end-user, developer and ...

    Knowledge on ITIL Service Operation Process – Incident, Problem, Change , Configuration and Release Management  ITSM, ITBM, ITOM, CSM  Specialize in the delivery of one of the processes or provide management and coordination across multiple processes.  Maintenance, administration and version standardization of Service Now  Working with process owners and business stakeholders to translate business ...

Position – Sr. Cloud Engineer M365 - MS Defender for Endpoint (Level 3) Eligibility Criteria: Minimum of 5+ years of experience in IT security, with at least 2+ years focused on Microsoft Defender for Endpoint. Should be Graduate or Above Should have extensive working knowledge of Microsoft Office365 cloud.  Principal Responsibilities:                                   Responsible for providing high ...

Position – Sr. Cloud Engineer M365 - Intune (Level 3) Eligibility Criteria: Minimum of 5+ years of experience in IT security, with at least 2+ years focused on Microsoft Intune (Microsoft Endpoint Manager).Should be Graduate or AboveShould have extensive working knowledge of Microsoft Office365 cloud. Principal Responsibilities:                                   Responsible for providing high end Technical ...

Company Name :- PLG official Esports Pvt LtdCompany Website :- http://plgmerch.in • eCommerce: Platform management, sales optimization, user experience (UX), CRM systems.• Content Moderation: Content review, policy enforcement, user-generated content management. • SEO & Keyword Planning: On-page SEO, keyword research, content optimization, analytics. • Technical Support: Incident resolution, ITIL framework, remote ...