28 Job openings found

Hands-on experience with troubleshooting hardware, software, users and network issue, good understanding of desktop OS along with good understanding of incident management processes and best practices, post-incident reviews and root cause analysis, IT Service Management (ITSM), ITIL framework and service desk operations, ITSM tools such as ServiceNow, ManageEngine, or BMC ...

Designation: Manager IS OPS Working days: Monday To Friday Work timing: 9:00 A.M to 5 P.M Gender: Female Contract: 1 Year(auto renewable) Pay roll company will be Talisman Reports To: Senior Leadership (Regional IT) Department: Information Services / IT Operations Role Summary: The Sr. Manager – IS Operations will lead and optimize IT end-user support operations across ...

Requirements: Mobile platform testing knowledge and understanding.Experience with issue trackers (e.g. JIRA) and debugging (e.g. Charles) tools.Understanding of API (e.g. HTTP requests and responses structure).Understanding of application flow from three different perspectives: end-user, developer and client.Advanced English.Excellent negotiation and communication skills.Nice to have: project management skills.Nice to have: ITIL framework knowledge.Nice ...

Job DescriptionThe Lead – Incident Response Team is responsible for overseeing the end-to-end management of technology incidents across the enterprise. This role ensures rapid detection, containment, resolution, and root cause analysis of incidents affecting critical IT services.The position requires strong leadership, technical acumen, and the ability to coordinate across multiple ...

Deliverables Achieve defined R&R in terms of: · Closure · SLA · CSAT score · Calls Stats Title Associate L1 Job Description We are looking for a dynamic incident manager to join our IT Service Management team in Gurgaon. In this role, you will be leading the reported incidents to resolution, send ...

We are seeking a seasoned and strategic PMO manager to lead cross functional infrastructure and transformation projects with a strong focus on vendor oversight and governance. This role will drive technology initiatives across infrastructure, security, compliance and cloud migration while serving as a critical bridge between internal teams, vendors and ...

We are looking for a proactive and technically proficient Senior System Administrator to manage and support our IT infrastructure across desktop, server, and Microsoft 365 environments. This role requires hands-on expertise in resolving end-user desktop issues, administering physical and virtual servers, and managing Microsoft 365 services, including Exchange Online, SharePoint, Teams, and Intune.  Experience & Skills:  ∙2-5 years of IT support experience in an enterprise environment.  ∙Strong knowledge of Windows OS, Active Directory, and Microsoft 365 administration.  ∙Understanding of basic networking concepts (DNS, DHCP, TCP/IP, VPNs).  ∙Basic Platform knowledge of Azure  ∙Experience with remote support tools and ITSM platforms (ServiceNow, Jira, etc.).  ∙Familiarity with PowerShell for basic automation (preferred).  ∙Excellent communication and customer service skills.  ∙Ability to work independently and collaborate with teams across different time zones.  ∙Certifications like CompTIA A+, Microsoft 365 Fundamentals (MS-900), ITIL Foundation are a plus. Skills: Server,M365, RMM tools  Desktop Support:  ∙Provide Level 2 support for end-user computing issues (hardware, software, network).  ∙Manage and resolve Windows OS, macOS, and basic Linux issues.  ∙Troubleshoot VPN, Wi-Fi, printer, and application-related problems.  ∙Assist users with software installations, configurations, and upgrades.  ∙Manage and troubleshoot VDI solutions (e.g., Citrix, Azure Virtual Desktop, VMware Horizon).  ∙Document issues and solutions in the ITSM ticketing system (ServiceNow, Jira, Zendesk, etc.).  Server Support:  ∙Perform basic Windows Server and Active Directory administration (user management, password resets, group policies, permissions).  ∙Monitor and report on server health, performance, and patch updates.  ∙Assist in troubleshooting basic server issues, backup failures, and connectivity problems.   Microsoft 365 Support:  ∙Assist with user account management in Microsoft 365 (Azure AD, Exchange Online, OneDrive, Teams, SharePoint, Intune).  ∙Provide basic troubleshooting for Outlook, Teams, SharePoint, and OneDrive sync issues.   ∙Support email flow, distribution lists, and mailbox permissions.  ∙Help enforce security policies, MFA configurations, and compliance guidelines.  ∙Work with L2/L3 teams for complex M365 issues.  Working Environment: Shifts: 24/7 Rotational / US Shifts Location: Gurgaon Mode of work: Work from home  

Job DescriptionThe Release Manager is responsible for planning, coordinating, and overseeing the deployment of IT releases across the bank’s technology landscape. This role ensures that software and infrastructure changes are delivered in a controlled, secure, and efficient manner, minimizing risk and disruption to business operations. The position requires strong coordination ...

We are seeking an experienced Server Infrastructure Lead to oversee our Windows and Linux Server environments across on-premise data center, AWS and OCI cloud environments. This role will serve as the central point for all matters related to server infrastructure, ensuring operational excellence and security compliance. Key Roles & Responsibilities: Server Infrastructure ...

Introduction: We are seeking a highly skilled Senior IT Engineer to join our dynamic IT team. As a Senior IT Engineer, you will be responsible for designing, implementing, and maintaining information systems to support the enterprise infrastructure of our organisation. You will collaborate with other departments to identify and meet ...