Customer Service Representative
1 Nos.
79901
Full Time
3.0 Year(s) To 5.0 Year(s)
Not Disclosed by Recruiter
ITES / BPO / KPO / Customer Service / Operations
Gems & Jewellery
Any - Any Graduation
Job Description:
Job Description:
-
Manage large amounts of incoming phone calls
-
Generate sales leads
-
Identify and assess customers’ needs to achieve satisfaction
-
Build sustainable relationships and trust with customer accounts through open and interactive communication
-
Provide accurate, valid and complete information by using the right methods/tools
-
Meet personal/customer service team sales targets and call handling quotas
-
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-
Keep records of customer interactions, process customer accounts and file documents
-
Follow communication procedures, guidelines and policies
-
Take the extra mile to engage customers
Key Skills :
Company Profile
Established in 1976, the Company is an international network of companies providing added-value services that support the development of ethical, transparent, competitive, and efficient diamond and jewelry markets.
We are a value-based organization that believes that business is about creating a better world – not just making money.
Telephonic Interview Available
- Telephonic interview are scheduled for this job opening.
- Interested Candidates are requested to apply and get recruiter contact number for telephonic interview.
- Candidates can call recruiter on given contact to start telephonic interview during working hours.