Branch Manager (Business Travel)

Job Description:

Branch Manager - TRS is responsible for

Operations

• Ensure maintenance of quality of service, customer satisfaction and effective service recovery
• Coordinate and integrate all functions and services in the location
• Implement systems for smooth operation and monitor operational efficiency of the branch.
• Handle crisis situation.
• Liaison / maintain PR with clients, suppliers, associates, Govt. Bodies, Appropriate Authorities etc.

Sales & Servicing

• Develop new clients and increase business from existing clients to meet budgeted figures.

• Collate and analyze market and performance information ( MIS in the prescribed format).
• Achieve the set targets (budget)
• Handle major complaints.

Finances

• Prepare annual budget for the branch.
• Monitor fund flow management and practice expense control as per norm.
• Monitor receivable as per norm.
• Ensure statutory compliance.
• Ensure report back /MIS with analysis is sent to Corporate office.

Administrative

• Monitor overall branch administration for branch efficiency
• Recruitment of best suited employees for the branch.
• Appraisal of the team to monitor their performance.
• Ensure implementation and monitor statutory compliance
• Maintain ISO standards as per quality assurance work manual
• Management of contractual employees

 Competencies:

• Strong Sales and Mktg skills & competencies
• System and quality orientation
• Market, industry and trade knowledge
• Commercial acumen
• Leadership and people management
• Resource control and administration

    Educational Qualification:

• Graduate / Hotel Management
• MBA in Marketing or Finance

Experience:

Minimum 10-15 years in the trade, of which 5 - 7 years should be as a branch head in a reputed travel management company.