Hiring Documentation analyst for a Top Healthcare product based IT company for Bengaluru

Job Description:

Major Activities/Tasks

Content Development (90%):

• Research the available product information from requirements, specifications and user stories
• Interview Business Analysts, Product Managers, Developers, QA Analysts, etc. to gather the necessary information
• Develop, publish and maintain defect-free end-user documents corresponding to release timelines.
• Interact with the cross-functional teams and learn the assigned product/application
• Abide by company, department and team policies, procedures and standards, including templates, style guides and processes
• Follow review cycles (Self, Peer and Technical) before the client deliverables
• When necessary, identify the gaps in existing content and propose remediation plans.

Other Activities (10%):

• Attend and participate in team/project related meetings and activities
• Participate in process improvement activities
• May participate in peer review

Task Complexity

• Majority of time tasks are straightforward, routine and often repetitive
• Occasionally tasks are varied and moderately complex
• Occasionally tasks are highly complex

Discretion of Judgment

• Tasks almost always follow set guidelines and procedures
• Receive clear instructions most of the time
• Seldom has authority to make significant choices and decision without guidance or direction

SUPERVISION RECEIVED:

• Reports to Documentation Team Lead, Supervisor, or Manager
• Receives direction on project assignments and schedule
• Performs routine task independently and may prepare schedule for projects
• Output is reviewed for quality
• Errors may cause minor rework

QUALIFYING JOB KNOWLEDGE, SKILLS, & ABILITIES:

• Required: 
• Bachelor’s degree in English, Journalism, Writing or a related discipline or equivalent-related job experience
• 1-8 yrs. technical writing experience
• Impeccable writing skills
• Strong communications skills
• Strong problem solving skills
• Good organization skills. Must be able to handle multiple tasks concurrently
• Must be a strong team player
• Preferred
• Knowledge/experience of  single-sourcing authoring tools
• Knowledge/experience with Agile methodology