Operation Lead-IT

Operation Lead-IT

1 Nos.
80357
Full Time
8.0 Year(s) To 12.0 Year(s)
15.00 LPA TO 25.00 LPA
IT Software - Project & Program Mgt / Other
Pharma/Biotech/Clinical Research
Job Description:

 

Operations Lead Job Description

The ideal candidate will have a broad range of skills that include solid technical expertise with excellent people skills, and is a solid team player.  The supported technologies would range from desktop computing, networking, infrastructure, and phone/video systems, to conference room audio video systems.

Primary Responsibilities:

  • Provide leadership and guidance to the IT Operation team, ensuring professionalism and responsiveness, and that the right skillsets are in place
  • Oversee the outsourced services to ensure quality of service
  • Responsible for IT operations for UK / EU region
  • Institute a program of continuous improvement.  Work closely with the vendors and the internal support team to develop SLAs, KPIs and the metrics and benchmarks to measure against
  • Identify areas of focus and techniques to improve service quality and reduce the overall number of requests.  Identify opportunities to enable end-users to become more self-sufficient
  • Establish strong working relationships across the business and within IT
  • Help the other IT teams identify opportunities to improve their service and reliability of systems
  • Establish and document policies and procedures relevant to the operations

Governance and Vendor Management:

  • Audit Compliance.
  • Project Management.
  • Familiar with GMP and 21 CFR processes
  • Familiar with ISO 27001 Security Standards and enable it in live environment.
  • Familiar with ITIL process and ticketing tools.

Qualifications 

  • 8+ years IT experience IT operations
  • Ability to demonstrate a track record of leading teams
  • Strong, diverse technical skills, especially in the areas related to desktop computing and voice & video
  • Strong analytic and problem solving skills across a range of technologies such as MS Windows, Linux, and a solid working knowledge of Microsoft Office
  • Experience managing/leading teams
  • Excellent communication, interpersonal, and leadership skills
  • Ability to work effectively under pressure and to tight deadlines
  • Willingness to take ownership and accountability
  • Experience with Pharma industry is desirable
  • Experience with computer system validation (CSV) processes
  • ITIL certification, MCSA, other relevant certifications, and a working knowledge of ITSM tools are each strong pluses
Key Skills :
Company Profile

ITs a fast growing fully integrated Indian pharmaceutical company with global presence engaged in developing, manufacturing and marketing a broad range of pharmaceutical products globally. Our core strength lies in developing and manufacturing differentiated pharmaceutical products in-house, which we commercialize through our marketing infrastructure across geographies and relationships with multi-national pharmaceutical companies.

Apply Now

  • Interested candidates are requested to apply for this job.
  • Recruiters will evaluate your candidature and will get in touch with you.

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