Retention Manager - Delhi
Job Description:
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Independently handling Mortgage Retention from Balance Transfer to other Banks / FI’s in Noida, Ghaziabad & Delhi region |
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To groom Retail Branches about product, policy & process |
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Act as a single point of contact for all Asset Servicing Branches & HUB in Noida, Ghaziabad & Delhi region |
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Independently handling customer grievances raised to RBI, Head Service Quality & legal cases related to Mortgages Product |
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Building digital journey to on board customer journey for mortgage application, Monitoring the usage of the application by different channel partners |
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Overall delivery of superior level of customer service in customer satisfaction as well as efficiency |
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To decongestion of various processes of HUB in verticals of credit, Operation, Technical, Legal, RCU & sales |
Key Skills :
Company Profile
Is a financial and investment service provider in India. The company is based in Mumbai and has more than 100 branches across the country. The firm offers consumer loans, wealth management, commercial finance, and infrastructure finance, among others.
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