Training Manager-Micro Business Loan-Mumbai

Job Description:

Roles & Responsibilities:
 Design, develop, and deliver comprehensive training programs for retail staff,
including Branch Managers, Relationship Managers and Sales Executives.
 Ensure that training content aligns with the unique features, benefits and eligibility
criteria of the First Step Micro Business Loan.
 Cover topics such as loan features, credit assessment, documentation, loan
disbursement process and customer engagement strategies.
 Deepen the understanding of retail staff regarding the First Step Micro Business Loan
product.
 Conduct regular workshops, webinars and classroom sessions to enhance product
knowledge.
 Address queries and clarify doubts related to loan terms, pricing and customer
eligibility.
 Equip sales teams with effective selling techniques and objection-handling skills.
 Collaborate with the Sales Leadership to create sales playbooks and scripts specific
to the Micro Business Loan segment.
 Monitor sales performance metrics and provide coaching to improve conversion
rates.
 Ensure that all retail staff adhere to regulatory guidelines and internal policies while
promoting and processing micro business loans.
 Conduct periodic assessments to verify compliance and address any gaps.
 Stay updated on industry trends and changes in lending regulations.
 Work closely with Branch Managers, Regional Heads and other stakeholders to drive
loan origination targets.
 Foster a collaborative environment where retail teams actively share best practices
and success stories.
 Coordinate with marketing teams for promotional campaigns related to the product.
 Monitor the effectiveness of training programs through feedback, assessments and
performance metrics.
 Generate regular reports on training completion, knowledge retention and impact
on loan sales.
 Identify areas for improvement and adjust training content accordingly.
 Excellent communication, presentation and interpersonal skills.
 Ability to adapt training methods to different learning styles and levels of expertise.