Contact Center Executive- Gurgaon

Job Description:

Introduction – Dyson Dyson is a global technology company with a unique philosophy, led by James Dyson. We transform every category we enter with radical and iconic re-inventions that work, perform and look very different. As a technology and engineering pioneer, we currently operate in the categories of Floorcare, Environmental Control, Personal Care, Lighting, and Professional (‘Airblade’ hand dryers). Dyson invented world’s first bagless vacuum with Root Cyclone™ technology, the bladeless fans with Air Amplifier™ technology and most recently we launched the Dyson Supersonic™ hairdryer. Dyson files hundreds of patents per year, invests millions in research at leading universities around the world, and has a pipeline of technology stretching 25 years into the future. But it remains family-owned, plotting its own path, not bowing to shareholders or reporting to the stock exchange. All this means more investment in risky, exciting, varied and surprising products for the future. Our products are available in 70 countries worldwide, and on average one machine is sold every 5 seconds. We do all this with our team of over 9,000 worldwide. Overview – Dyson India Dyson is establishing operations in India, headquartered in Gurgaon, to launch our India presence. To begin with, there will be a small leadership team setting up the business will full support from the Regional Hub and Group. This team will develop the plans to grown the organisation and build the business. This is an exciting opportunity to create the Dyson India business. Overview – Function Our Customer Service team epitomizes Dyson’s problem-solving ethos. There’s no query our Ask Dyson teams can’t answer. And there’s no fault our Dyson Experts can’t fix. Driven to turn owners into passionate advocates of the brand, our team makes each experience rewarding. It requires in-depth knowledge and genuine passion for Dyson technology. So we never miss an opportunity to talk about Dyson’s latest machines – and frequently sell products as well as solve problems. From letters and emails, to calls, online and social media, our team is constantly evolving to give better service. Main Responsibilities Working as part of our friendly, professional team, you’ll not only be helping callers but exceeding their expectations and creating customers for life. It’s a fun, diverse and dynamic role that might see you ordering parts or booking engineers. But whatever the task, you’ll see it as an opportunity to deliver sales through excellent service. So you’ll also love getting to know about new Dyson technology, exciting customers and even securing a sale on the same call. We’ll all about innovation through ingenuity, so you’ll share our love of ideas and bringing them to life, whether that’s by improving products or processes, to ensure we deliver for our customers. Person Specification ï‚· Prior Front facing Call Centre/In house contact centre experience ï‚· Adept in customer interaction and exception handling ï‚· Should have proper diction and command on English language ï‚· Preferred - Candidates who have handled customer queries and complaints for products ï‚· 0-4 yrs of work experience ï‚· Able to work in a challenging environment We’re looking for people who understand what it takes to deliver great customer service. If you’re motivated and have a positive approach, good people skills and want to learn more, we can teach you the rest. If you also enjoy working in a fast-paced environment, are results focused and are excited by the prospect of delivering sales, this is an excellent opportunity to build invaluable experience with a household name and industry leader