Senior Manager - F&A (Retail)

Job Description:

• Ensure delivery of financial statements as per the defined SLA for TAT and quality for clients assigned.
  
• High level review of financial statements prepared.
  
• High level review of audit schedules.
  
• Review daily /weekly delivery schedule for financials.
  
• Assist / Guide AMs in Trouble shooting - Clients issues/ queries/ escalations/ team issues.
  
• Communicate with US counterparts / Clients through calls and emails as required.
  
• Guide team as required and ensure successful completion of projects assigned on a timely basis.
  
• Ensure customer satisfaction.
  
• Regular review of transition plan and track progress.
  
• Active involvement in guiding team for new client setup – Master setups, tracking of data/information received, follow up for missing information.
  
• Active involvement in transition call - planning stage and onboarding stage.
  
• Ensure preparation of SOPs/ Process maps/ SIPOC.
  
• Ensure that the manager aligned perform the following timely - Work allocation to team members, update shift roster, review timesheets, leave management, provide timely feedback.
  
• Provide one on one feedback on regular intervals to direct reportees.
  
• Arrange for skip meetings at regular intervals.
  
• Work with the AMs to design and implement plans for training, mentoring etc.
  
• Ensure regular updating of process maps, process notes/ SOPs/SIPOC.
  
• Ensure daily updating of delivery trackers.
  
• Ensure completion and timely delivery of monthly MIS and PLI calculations.
  
• Review the updated client escalations in the standard escalation log and completed RCA and submit the same to AVP.
  
• Review the updated financial errors in the standard error log and completed RCA and submit the same to AVP.
  
• Review monthly dashboard prepared for assigned clients’ and setup meetings with Senior Management.
  
• Assist AVP in preparation of monthly dashboard for the vertical.
  
• Assist in SSAE18 audit.
  
• Assist management in any other MIS activities as required.
  
• Identification of areas of process improvement.
  
• Initiate improvement projects. Assist in creation of project plan and setup of project team.
  
• Regular monitoring of improvement projects and ensure successful completion of projects.
  
• Review the ongoing process and bring continuous improvement in process for efficiency & quality.
  
• India Direct delivery of financials or with very less involvement of US CAM.
  

Supervisory responsibilities:

• Monthly One-on-One Meetings & Performance Feedback.
  
• Regular skip meeting.
  
• Performance & Leave Management.
  
• Training, mentoring & motivating team.
  
• Review all deliverables are as per agreed SLA with client.
  
• Ensure the AMs do Monthly One on One Meetings & Performance Feedback.
  
• Ensure that all client deliverables are reviewed and meet the SLA targets set with client.

Desired Profile / Criteria / Skills :

Knowledge and Skills

• Excellent Accounting knowledge.
  
• Expertise in Microsoft Office and good speed on computers.
  
• Excellent Communication Skills and Confidence level.
  
• Smart & dynamic.
  
• Prior team handling experience of minimum 5 years.
  
• Accounting knowledge with US accounting experience.
  
• Transition experience.
  
• Experience in managing high demanding customers.  
  

Key Metrics measured:

TAT and quality of allocated clients. Attrition nos. of team members.

 Educational Qualifications: B.Com / M.Com / MBA / Inter CA (Not pursuing CA) / CA

Work Experience: 10-13 years Accounting Background, preferably having experience up to Finalization of Accounts and handling a team.

Benefits

Working Days   : Monday - Friday