Lead -Retail Assets Inbound - Airoli

Job Description:

Roles & Responsibilities:

• Simplify processes to ensure ease of understanding and application in different scenarios.
• Envisage use cases to predict and prepare for potential queries and create Knowledge Management systems to support internal customers.
• Identify opportunities to streamline processes to increase efficiency and improve CX.
• Team Management -- Leads are in charge of the team Managers, Team Leaders and CSEs whom they would be expected to direct and control. Therefore, they must have excellent leadership skills and abilities.
• Coaching and Mentoring: -- Leads are also expected to be great tutors and excellent mentors to their team members.
• Goal Setting and Achievement: -- Leads would also be in charge of setting goals for others to achieve and therefore, he must be an achiever too.
• Multitasking:-- Must be able to handle multiple tasks at the same time without errors and mistakes.
   

Other Responsibilities:

• Drive Business goals as per Business requirements.
• Strong business and stakeholder managing capability. Ability to effectively collaborate with field teams, internal and external.
• Proven record of high performance in teams managed or other projects/Role managed.
• Very effective Team handling, interpersonal and collaborative skills..
• Good MIS and analytics skills.
• Work to optimize productivity and efficiency for the entire team.
• Ability to handle escalations and diffuse crisis situations. Strong business understanding of Asset, Personal and Business Banking products.
• Strong focus on Quality, Revenue, Efficiency and cost management.
• Go getter attitude, self-driven and able to work with minimal supervision and deliver expected business outcomes/Service Delivery Standards.

Secondary Responsibilities:

• Collaborate with internal stakeholders such as process owners and users to identify potential improvement opportunities.
• Manage process resources in a cost effective manner.
• Ability to effectively collaborate with internal and external teams/stake holders.
• Ability to manage challenging situations and go the extra mile.
• Excellent MIS and analytical skills, Ability to effectively collaborate with internal and external teams/stake holders.
• Ability to manage challenging situations and go the extra mile. Think out of the box for improving customer experience.
• Strong Verbal and written communication skills.

  Roles & Responsibilities:

  • Simplify processes to ensure ease of understanding and application in different scenarios.
  • Envisage use cases to predict and prepare for potential queries and create Knowledge Management systems to support internal customers.
  • Identify opportunities to streamline processes to increase efficiency and improve CX.
  • Team Management -- Leads are in charge of the team Managers, Team Leaders and CSEs whom they would be expected to direct and control. Therefore, they must have excellent leadership skills and abilities.
  • Coaching and Mentoring: -- Leads are also expected to be great tutors and excellent mentors to their team members.
  • Goal Setting and Achievement: -- Leads would also be in charge of setting goals for others to achieve and therefore, he must be an achiever too.
  • Multitasking:-- Must be able to handle multiple tasks at the same time without errors and mistakes.
     

  Other Responsibilities:

  • Drive Business goals as per Business requirements.
  • Strong business and stakeholder managing capability. Ability to effectively collaborate with field teams, internal and external.
  • Proven record of high performance in teams managed or other projects/Role managed.
  • Very effective Team handling, interpersonal and collaborative skills..
  • Good MIS and analytics skills.
  • Work to optimize productivity and efficiency for the entire team.
  • Ability to handle escalations and diffuse crisis situations. Strong business understanding of Asset, Personal and Business Banking products.
  • Strong focus on Quality, Revenue, Efficiency and cost management.
  • Go getter attitude, self-driven and able to work with minimal supervision and deliver expected business outcomes/Service Delivery Standards.

  Secondary Responsibilities:

  • Collaborate with internal stakeholders such as process owners and users to identify potential improvement opportunities.
  • Manage process resources in a cost effective manner.
  • Ability to effectively collaborate with internal and external teams/stake holders.
  • Ability to manage challenging situations and go the extra mile.
  • Excellent MIS and analytical skills, Ability to effectively collaborate with internal and external teams/stake holders.
  • Ability to manage challenging situations and go the extra mile. Think out of the box for improving customer experience.
  • Strong Verbal and written communication skills.