7 Job openings found

We are currently hiring for the position or Officer – Associate Services ( Inbound Calls)   The Associate Services officer position supports the Organizations’ Vision, Mission, and Values through excellent and professional customer service by assisting frontline officers and Associates with all business inquiries. The position is responsible for accepting inbound calls from agents ...

Roles & Responsibilities: Simplify processes to ensure ease of understanding and application in different scenarios. Envisage use cases to predict and prepare for potential queries and create Knowledge Management systems to support internal customers. Identify opportunities to streamline processes to increase efficiency and improve CX. Team Management -- Leads are in charge of the ...

Job Location- Chatrapati Chowk Wakad Pune JOB DESCRIPTION We have an urgent requirement for CRM Voice process for inbound process:Qualification : 12th /Diploma /AnyIndustry : BPOProcess : Voice process (Inbound)Shift : Rotational Shift between (7AM to 11PM)Eligibility : Fresher/ ExperiencedLanguages Known : Hindi/Malayalam/Telugu/Kannada and EnglishRoles and Responsibilities1. Customer Service Executives are required ...

We are having an urgent opening for the position of Inside Sales for a reputed company in Turbhe ( Navi Mumbai )  Location Responsibility : To respond to inbound email / telephonic sales inquiries. To generate leads through references from existing customers. Creating and maintaining a database of current and potential customers. Explaining and demonstrating features of ...

We are looking for an influential Leader who would take our already growing business to new heights.  The person is expected to lead a team of highly motivated young brains to improve overall operations  funnel by collaborating with internal as well as external stakeholders and by channelizing efforts of  Booking ops team in the right direction on a day-to-day basis.     KRAs:  -Ensuring daily / monthly / quarterly targets are met for both PL and BNPL (and any new product)  -Ensuring that the sourcing partners also meet the set targets by extending the support required   -Maintaining and improving month on month conversion numbers to reach the level of competition   -Initiating the calling effort right from top of the funnel to improve overall efficiencies  -Taking the existing customer service and quality team to a level of significance     Roles and responsibilities:  -Prepare monthly target plan, AOP in liaison with core sales team   -Drive the outbound and inbound calling teams in the directions of set targets  -Ensure proper team structure, preparing hiring plans in line & allocating work according to skillsets  -Efficiently collaborate with internal tech team, third parties to reduce login to disbursal TATs  -Bring down the time for FTR in line with competition  -Lead process optimization from people and system perspective  -Display a data driven approach in decisions taken to improve productivity   -Collaborate with sales team to ensure adequate top of the funnel flow to achieve targets   -Ensure marketing efforts to reach to customers who may drop off  -Ensure that the team is adequately facilitated; feels inclusive and motivated at all the time  -Extend support required to Fin-Ops team in reconciliation of payments    Required Skillset:  -Experience in disbursing small ticket personal loans in huge quantities is a must  -Exposure to e-Mandate registrations, e-Signing of agreements, Digital KYC, etc. is desired   -Experience of handling large teams of tele-callers, TLs & Managers for at least 2 yrs  -Ability to work under pressure, Patience and ability to listen to and take care of team issues   -Should be okay to get hands dirty by working very close to front runners   -Should have excellent data reading ability   -Experience of handling customer service and quality teams  -Excellent negotiation skills, vendor management skills and persuasion abilities.  

Responsibilities and Activities · Quality Control through process control & MIS publication on daily/weekly/monthly basic. · Overall management of all PQC Supervisors / Engineers through work guidance. · Management of Process Audit as per schedule to have better control on process. · Process Audit round on daily basis & CTP/CTQ process parameter monitoring. · FPA ...

Legal executive Provides administrative support to ensure efficient operation of office. Carries out administrative duties such as copying, typing scanning etc. Develops administrative staff by providing information, educational opportunities and development growth. Provides information by answering questions and requests. Contributes to team effort by accomplishing related results as needed. Making Agreements. Making NOC. Making Letter ...