Lead-Digital Liabilities & CX - Mumbai

Job Description:

Job description:

Job Purpose : Lead Digital for Liabilities products, customer experience. Work with all business specially with branch banking, Liability sales and Transaction Banking, SME.

Managerial Responsibilities: Recruit and Build a team Pan India, on board and train them. Coach them to bring out the best from each team member. Ensuring minimal attrition and high NPS score.

Functional Responsibilities : Creating the entire end to end business plan for the Digital onboarding/liabilities/Wealth/CX. He/ She will be responsible for managing the online partnership based digital business endeavours and help the company establish leadership in the category. The incumbent will also be responsible for building strong relationships with relevant partners and help in driving the sales numbers up. Identifying and developing relationships with new partners as well as ensuring internal alignments and coordination. Ensuring new partners are on boarded quickly and existing ones are leveraged fully. Working with stakeholders across functions such as Operations, Finance, HRM, IT, etc. to optimize processes and smooth out issues. Proactively improving existing work practices and management practices in order to maximize the teams and departments performance and maximize sales opportunities. Developing and managing relationships with other sales channels and maximizing opportunities, ensuring that all business initiatives are communicated and understood by the team. Leading a transformation roadmap to improve customer acquisition, engagement, analytics & operational efficiency.