BACK OFFICE EXECUTIVE

Job Description:

Description:

Computer Operator Job Responsibilities:

• Provides data by operating a computer.
• Determines sequence of operations by studying production schedule.
• Performs defined tasks per documented instructions/processes.
• Prepares equipment for operations by accessing software in computer.
• Makes appropriate changes to the documentation, as needed.
• Monitors and manipulates daily system jobs.
• Starts operations by entering commands.
• Maintains operations by monitoring error and stoppage messages, observing peripheral equipment, and making adjustments in the process.
• Generates reports from batch jobs and distributes to end-users.
• Maintains incident logs for all monitored systems.
• Resolves user problems by answering questions and requests.
• Ensures operation of equipment by completing preventive maintenance requirements and tests and following manufacturer’s instructions.
• Troubleshoots malfunctions.
• Continuously monitors and reacts to IT operations processing schedule.
• Responds to incoming telephone calls, email, and voice mail inquiries from internal customers (within IT department) regarding computer-related problems.
• Maintains supply inventory by checking stock to determine inventory level.
• Maintains client confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.