Customer Relation Executive- Mumbai (Prabhadevi/Lower Parel)

Job Description:

We are having an urgent opening for the position of Customer Relation Executive for a reputed company in the Mumbai (Prabhadevi/Lower Parel).

 
Roles & Responsibilities –

Role Overview: As a Customer Relationship Executive (CRE) in the automobile industry, you
will serve as the primary point of contact between the dealership/service center and customers.
Your role will involve building strong relationships with customers, addressing their inquiries and
concerns, and ensuring their satisfaction with the products and services offered by the
dealership.

Responsibilities:

1. Customer Interaction:

• Greet customers warmly and assist them with inquiries, test drives, and vehicle
• selection.
• Provide information about the features, specifications, and pricing of vehicles.
• Address customer concerns and resolve complaints in a timely and professional
• manner.

2. Service Coordination:

• Schedule service appointments for customers and coordinate with the service
• department to ensure timely completion of repairs and maintenance.
• Communicate service recommendations, estimates, and updates to customers in
• a clear and courteous manner.
• Follow up with customers after service visits to ensure satisfaction and address
• any additional concerns.

3. Customer Feedback and Surveys:

• Collect feedback from customers regarding their experiences with the
• dealership/service center.
• Conduct customer satisfaction surveys to identify areas for improvement and
• measure customer satisfaction levels.
• Analyze survey results and collaborate with management to implement changes
• and enhancements based on customer feedback.

4. Relationship Building:

• Build and maintain strong relationships with customers to foster loyalty and
• repeat business.
• Keep detailed records of customer interactions and preferences to personalize
• future interactions and offerings.
• Proactively reach out to customers on special occasions such as birthdays and
• vehicle anniversaries to strengthen relationships.

5. Product Knowledge and Training:

• Stay updated on the latest vehicle models, features, and technologies to provide
• accurate information to customers.
• Participate in training sessions and workshops to enhance product knowledge,
• sales skills, and customer service techniques.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
• Proven experience in customer service, sales, or a related role, preferably in the
• automobile industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and customer-focused mindset.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in MS Office applications and CRM (Customer Relationship Management)software.
• Enthusiasm for for automobiles and willingness to learn about new products and
  technologies.