Sr. Business Analyst

Job Description:

Role- Sr. Business Analyst

Exp- 3-8 Years

Notice Period- 30 Days MAX

Roles & Responsibilities:

–      Work cross functionally with other departments to support, gather requirements, create design documents, and assist in implementing new business processes and configurations.

–      Troubleshoot and resolve user issues in a daily support capacity in D365FO and related software.

–      Configure and support Procurement and Sourcing, Master planning, Production Control, Manufacturing Execution, Warehouse Management and other SCM (Supply Chain Management) and shop floor related functions and modules.

–      Support and assist supply chain tickets at our new manufacturing plant in India.

–      Maintain J-sox change request process to adhere to compliance, including creating request, user follow-up, testing, training, and process improvements

–      Maintain user management, access rights and manage licenses for users

–      Ensure data quality standards are followed and implement best practices

–      Create documentation on processes, user guides and knowledgebase articles

–      Design and Test enhancements, including platform updates and bug fixes; coordinate user acceptance, regression and integration testing; make changes and corrections, as needed

–      Develop training plans, materials and lead training sessions, as needed

–      Mentor team members and assist with support tickets.

–      Lead and support integrations, including AP Automation, Expense Management, EDI and others

–      Cross train on Microsoft Dynamics 365 for Sales to support global sales teams

–      Assist with other key initiatives and other related IT projects

–      Create and support training initiatives to help develop end users gain knowledge of system navigation and best practices

–      Participate/Lead Kaizen (Process improvement) events to help spark change and gain process efficiencies within the functional ERP system and physical Warehouse Operations

–      Stay up to date and communicate the latest trends and platform update features with D365FO

General IT support onsite, as needed

Requirements:

–      5+ years professional experience in Microsoft Dynamics 365 for Finance and Operations

–      Bachelor’s degree in Informatics, IT, Computer Science, Supply Chain or other related business degrees

–      Project Accounting, Supply Chain, Warehouse experience a plus

–      Experience with Microsoft Power Platform and SQL queries ideal

–      Excellent oral, written and customer relationship skills to support global operations

–      Strong analytical thinking and problem-solving skills

–      Detailed oriented, experience analyzing data to drive strategy and results

–      Strong willingness to take on new challenges, learn, and grow

–      Strong sense of customer service (Servant’s heart)

–      Comfortable operating independently

–      Responsive to requests in a timely manner