We have an great opportunity with an 105 year old dairy farm company

• At least a graduate with 1 to 2 years of experience in handling clients and regular follow-ups with customers.
• Maintain healthy relations with customers.
• Ensure existing customers are satisfied through after-service care and use feedback effectively.
• Act as a single point of contact for complaints and escalate issues as appropriate.
• Ensure no customer complaint is left unresolved.
• Aim for every customer to leave with a smile and a feeling of satisfaction.
• Build and maintain profitable relationships with key customers.
• Oversee the relationships managed by the team.
• Resolve customer complaints quickly and efficiently.
• Keep customers updated on the latest offers and schemes to increase sales.
• Understand key customer needs and address them effectively.
• Maintain strong working relationships to ensure outstanding customer satisfaction.
• Guide and lead team members to deliver products and services that meet or exceed customer requirements.
• Manage and train resources to ensure quality and consistency of service to customers.
• Communicate daily with internal and external customers.
• Maintain complete and accurate customer correspondence data.
• Develop and update customer-related reports.
• Identify and develop problem-solving methodologies to resolve customer issues.

Key Skills Required:

• Excellent interpersonal and communication skills.
• Strong verbal and written English communication.
• Strong negotiation and influencing skills.
• Confidence in communication with colleagues and clients at all levels.
• Self-motivation and resilience.
• Team player with leadership skills.
• Positive attitude focused on customer satisfaction.