Urgent opening for the post of IT Helpdesk ( IT System Engineer)

IT Helpdesk ( IT System Engineer)

1 Nos.
86958
Full Time
1.0 Year(s) To 5.0 Year(s)
1.20 LPA TO 5.00 LPA
IT Infrastructure & IT Security / Support
IT-Hardware/Networking
Job Description:

Role: IT System Engineer
Location: Andheri East, Mumbai


Job Responsibilities:
• Serve as the first point of contact for customers seeking technical assistance over the phone or
email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the


Skills & Requirements:
• Any graduation + Hardware & Networking Certification
• Installation & Troubleshooting of Operating systems like Windows, Max & Productivity software
• Computer hardware troubleshooting
• Basic understanding of computer networks and configuration, addressing (Static & Dynamic) and
DNS configuration
• Working knowledge of:

➢ Computer hardware
➢ BIOS operations & BIOS upgrades
➢ Google Apps, Office 365, Email clients like Outlook, Thunderbird etc
➢ Active Directory & domains
➢ Anti-virus software, encryption software
• Read & Speak English & Hindi, with communication skills to respond to end users
• Polite & courteous towards fellow team members and end users

Company Profile

Company is a leading online ad-tech company that develops innovative products for advertisers
and publishers.

Telephonic Interview Available

  • Telephonic interview are scheduled for this job opening.
  • Interested Candidates are requested to apply and get recruiter contact number for telephonic interview.
  • Candidates can call recruiter on given contact to start telephonic interview during working hours.

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