Customer Support Specialist
Job Description:
Overview: We seek a Customer Support Specialist with at least 1 year of experience and a functional understanding of Tally or other ERP. The ideal candidate will be soft-spoken, patient, and skilled in delivering exceptional customer service.
Responsibilities:
- Provide support and assistance to customers using.
- Troubleshoot and resolve customer issues in a timely and efficient manner.
- Communicate clearly and professionally with customers via phone, email, and chat.
- Maintain detailed records of customer interactions and solutions provided.
- Collaborate with the technical team to escalate and resolve complex issues.
Qualifications:
- Minimum 1 year of experience in customer support.
- Good verbal and written communication skills.
- Ability to remain calm and patient while dealing with challenging customers.
- Basic understanding of accounting principles is a plus.
Benefits:
All saturday work from home
Company Profile
Our client is a fast-growing SaaS company specializing in Business Intelligence and Analytics for trading, distribution, and manufacturing businesses. Founded in 2018 and headquartered in Ahmedabad, the company builds a powerful yet user-friendly platform that integrates seamlessly with leading ERPs such as Tally, Busy, SAP, and others.
The platform delivers real-time dashboards, sales insights, inventory analytics, payment tracking, territory performance, and profitability reports, helping businesses eliminate manual Excel work and make faster, data-driven decisions.
With 3000+ users across 20+ industries, the company serves clients across multiple geographies and supports more than 15 accounting ERPs. Its mission is to simplify business reporting for SMEs and enterprises by offering intuitive, actionable, and visually rich insights.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.