Hiring for leading companies / Application support L1

Job Description:

About the role:
The key role responsibilities are as follows:
• Takes end to end Ownership of ‘Application Support for Production Systems’ Issues
resolution, system deployments, monitoring and associated compliance/certification
testing, in consonance to mandated process/specifications requirements.
• Responsible for providing the first-line of after-deployment technical support for
applications and and/or associated production systems diagnostics, and network health
monitoring. [Resolve L1, and act as a support for L2 issues]
• Responsible for execution of various compliances testing and financial systems
certifications
• Responsible for Deploying applications on client system or production environment
• Responsible for Coordination and/or for deploying hands-on fixes, patches and software
updates at the application level, and as appropriate at the network level including installing
and upgrading applications, and configuring systems and applications
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend
solutions to correct common failures.
• Escalates complex problems to the Product Engineering and/or Systems Engineering, or to
higher level of expertise within organization, along with observations from investigative and
diagnostic assessments made thus far with possibilities scenarios
• Supports root cause analysis and corrective, preventive action planning; and for
documenting the learning from support experiences and escalated issues, to enhance the
internal knowledge base, to continually
• Monitor and track production systems, anticipate and address potential issues before they
become issues; also, be monitoring network performance and validating production systems
logs proactively
• Monitor and track issue/incident tickets, through service desk and other channels, and
research, diagnose, troubleshoot and identify solutions to resolve system / application
issues, in a timely manner, while ensuring service level requisites (SLAs) are met or
exceeded on the better side
• Leverage problem solving skills periodically assess improvement opportunities in the
workflows, and then work together in a small group to craft a pitch to present the idea to the
decision makers, for accelerating continual improvements across functions

Application & Systems Analyst
• Ensure that communications to key stakeholders are provided in a concise and timely
manner
• Provide some periodical and/or emergency support (i.e. on-call support), as may be needed
from time-to-time

General Requirements:
• B.Sc. – Computer Science, Information Technology or similar (BE/B-Tech. candidates
may also be considered)
• Additional relevant certifications in Java or similar, IT support, systems/networks,
preferred
• Typical relevant experience of 1 to 3 years is required and male candidates preferred
• Good understanding of Databases like MYSQL, SQL, and J2EE application servers like
Apache Tomcat; and working knowledge of basic network configuration
• Good organizational skills and a keen attention to detail
• Understanding of Deployment/configuration management
• Understanding of DevOps and Release process compliance management
• Understanding of network and systems management
• Understanding of Lean/Agile practices and well-known modelling languages such as
UML
• Able to effectively influence and develop strong relationships with key stakeholders;
• Strong Interpersonal skills
• Strong MS – Office skills
• Natural aptitude for trouble shooting & problem solving
• Must be able to demonstrate a customer first approach to support
• Should be flexible to work in rotational shifts, as per the business requirements

Technical Competencies
• Linux - required
• Database (mySQL/ SQL/ Oracle) - required
• Tomcat – required
• Shell Scripting - required
• Basic Networking - required
• System Monitoring - required
• DevOps – highly desirable
• Lean-IT - desirable