Customer Service Executive-Khar West, Mumbai
Job Description:
We are having an urgent opening for the position of Customer Service Executive for a reputed company for Beauty/Personal care industry in Mumbai (Khar West) location.
Candidate Profile:
- Handle customer inquiries and provide assistance in booking appointments through the CRM system
- Respond to customer queries via phone, email, and chat in a timely and professional manner
- Ensure accurate data entry and maintenance of customer records in the CRM database
- Provide support and guidance to customers regarding appointment availability, booking procedures, and related inquiries
- Follow up with customers to confirm appointments and provide necessary reminders
- Troubleshoot any issues related to appointment booking and escalate complex cases to higher management when necessary
- Collaborate with the technical team to address any CRM system issues and suggest improvements for a smoother booking process
- Stay updated on company policies, services, and procedures to provide accurate information to customers Gather data from multiple sources.
- Handle customer inquiries and provide assistance in booking appointments through the CRM system
Company Profile
The organization creates handcrafted, customized non -surgical hair replacement systems along with customized hair texture and density, (exactly like your own hair), which are then grafted to your scalp. The hair systems are designed especially according to Indian hair texture, skin tone, and climate to make it look exactly like your scalp and hair. Hair loss can lower one’s self -confidence to a large extent and they believe every man deserves to feel good about himself. Thus, the non surgical hair replacement process is one that is affordable , painless and of the highest quality creating the look and feel of one’s own hair.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.