Operations manager(Digital Lending)-Mumbai

Job Description:

• The individual should have excellent communications skills and should be able to drive meetings / discussions with multiple stakeholders in the bank and convert into conclusive actionable.
• The role involves building sustainable governance model within and outside the bank to ensure the payout / receivable process is operating seamlessly.
• This requires one to ensure all payouts / receivables are tracked, along with valid agreements including agreed commercials and calculations.
• The individual needs to liaise with Central Ops team on regular intervals to ensure payouts / receivable process are carried out appropriately, he / she will be responsible to upload the relevant invoices and documents in the i-pay for seamless payments and follow-up for recoveries.
• The candidate also needs to work on automating these payouts / receivables and needs to build effective engagement between business teams and central ops team.
• Periodic publishing of Dashboard’s and reports providing an overview to the SMT, which includes status across payouts and receivables along with validity of agreements /commercials highlighting challenges / exceptions if any.
• Needs to be well versed in preparing SOP’s to streamline processes.
• Additionally, the individual will also be responsible for managing recon exceptions highlighted across all partners. Also, conducting comprehensive RCA’s which and identify process / journey gaps and accordingly driving the same to implementation and closure with partnership / product teams.
• Handling of Internal audit and RBI audit queries related to partners payout/receivables and reconciliation processes.
• Managing of off-role resources payroll process and tracking of their attendance & leaves.
• The candidate needs to have good knowledge on excel and PowerPoint.