Client Servicing Executive

Job Description:

ABOUT JOB ROLE:
We are looking for a dedicated Client Servicing Executive for our organization. The ideal applicant will be
enthusiastic in communicating with clients and customers and will have a plethora of ideas for
developing effective tactics.

REQUIREMENTS:
• Strong desire to learn
• Creative approach towards problem-solving
• Excellent verbal and written communication skills
• Staying updated with recent trends happening in the startup industry
• Good MS excel knowledge and ability to handle stress well.

JOB ROLE AND RESPONSIBILITIES
• Should be pleasant and empathetic while they’re Managing Enterprise clients.
• Resolve client complaints via phone, email, whatsapp.
• Possess great listening skills and patience
• Possess excellent telephone etiquette.
• Build sustainable relationships of trust through open and interactive communication.
• Follow up with client and their complaints; ensuring that customer’s requests are attended
Accordingly and keep records of client interactions
• Collect prompt and accurate feedback from client and take ownership of client issues.
• Retaining existing clients, delighting them and making them company's brand ambassadors.
Escalate unresolved issues to the appropriate internal teams and follow up proactively.

WHAT IS IN IT FOR YOU:
• Structured career development - our team of industry experts is here to support and work with you
to explore your learning potential and career goals.
• Paid leaves / sick leaves / maternity / paternity leaves
• Health insurance
• Flexible working hours
• Training and Development programs for personal and professional growth

IMPORTANT POINTS TO NOTE:
 Initial 3 months will be your Probation Period
 Full Time team members need to stay with us for at least 2 years.