CSB Bank / Branch Manager / Mumbai
1 Nos.
92289
Full Time
8.0 Year(s) To 15.0 Year(s)
16.00 LPA TO 24.00 LPA
BFSI, Investments & Trading
Banking/Financial Services
Job Description:
Sales and Service Objectives
- Maximize sales performance to achieve given revenue targets of the branch and zone through liability products [Current / Savings / Term deposits], wealth management products and asset related products (secured, unsecured).
- Ensure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Improve product per customer holding.
- Device strategies to counter competition and maximize market share in the Catchment area of the branch, by below the line activities and promotions.
- Provide support for new product launches, and champion new sales initiatives.
- Collaborate with Segment to facilitate up- streaming of customers.
- Ensure employees are adequately trained on all products / processes and services facilitating first time resolution. Minimize rejections and customer complaints.
- Monitor customer satisfaction survey ratings, net promoter score or any other survey / feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service.
- Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking.
- Ensure PFM, teller and service managers’ productivity are at optimum levels.
- He / She is aware of bank’s Mis-selling and Sales Policies and ensure adherence all the times.
Key Skills :
Company Profile
---ing services and products to meet personal and business needs. Including loans, Insurance, Cards and Investment.
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- Interested candidates are requested to apply for this job.
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