Service Desk Engineer
10 Nos.
92314
Full Time
TRF_1548
3.0 Year(s) To 7.0 Year(s)
Not Disclosed by Recruiter
B.Tech/B.E. - Computers
Job Description:
Job Description:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Provide smart hand support whenever possible or ask for it.
- Perform troubleshooting through diagnostic techniques and pertinent questions
- Troubleshooting Wired, Wireless, and VPN Network Active Directory and Office applications.
- Providing Desktop support to end users relating MS Outlook, Applications, Network/Local Printer, Backup, desktop/laptop troubleshooting, and many more.
- Installation and troubleshooting of Desktop/Laptop’s Operating System.
- Providing Application support to end users on applications.
- Manage Data Backup of all users.
- Handling escalated issues and route them to the next level for assistance.
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements in procedures
Responsibilities:
- Bachelor of Engineering - Computer Science, Bachelor of Technology - Computer Science, Master of Computer Applications
- An ITIL qualification is preferable but not essential. MCP certification would be desirable
- Knowledge of the ServiceNow, Manage Engine or any other tool would be desirable
- Knowledge of Active Directory and DHCP, DNS.
- Proven experience as a help desk technician or other customer support role (3+years of experience)
Key Skills :
Company Profile
A tech-enabled outsourcing firm that’s changing the way companies think about finance, accounting, human resources and technology services.
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