Hiring for Continuous Improvement Manager

Role

• The Continuous Improvement Manager, working in close contact with SSC leadership and other key stakeholders, is responsible for Continuous Improvement activities for the Shared Service Center.
• The Continuous Improvement Manager will be responsible for the training and coaching of team leaders and managers on Lean Management methods and tools.
• They will lead or participate in all quality and productivity improvement activities and will be responsible for tracking the related key metrics.
• This person will act as a key player in the continued cultural transformation taking place at company's.

Responsibilities

• Lean Management Coach & Trainer: Train and support team leaders and managers on Lean Management tools and methods. Help teams their improvement ideas all the way through to implementation.
• Lean Projects: Lead Kaizens and other lager transversal improvement projects.
• Process harmonization: work with SSC teams, Functions, Clients and other sites to drive process standardization and harmonization across the Group.
• Lead the productivity initiative for the Site: Track site productivity metrics and improvement initiatives from inception to implementation.
• Quality Assurance: With the other 4 SSC Site CI Managers, Define and implement a new and improved QA process.
• KPI implementation: Support teams in the implementation of standardized KPIs and migration to standard tools.

Skill Sets

Functional:

- Lean Leader / LSS Black Belt / Systems Thinking

- Proven lean management operational experience

- Has managed operational teams in a similar environment

- Project Management experience

- Advanced communications and collaborations skills

- Excellent facilitation and traning skills

- Advanced Excel, Power BI and analytic skills

- Good knowledge of financial analysis and business case creation

Tools

- IT Savy, knows how to apply technology to drive business results

- Knowledge of key Lean, tools, VSM, 5 Ys, Skills matrix, Kaizen etc.

• BPM, Workflow, RPA, etc.