Sr. Executive-Customer Service Export
Job Description:
Executive/Sr. Executive-Customer Service Export
Job description:
Maintaining customer focus at all times and answering customer enquiries using the standard guidelines.
Having knowledge of online bookings and port Operations.
Discussing with sales team & placing the order with shipping line.
Following-up for Hazardous approval/VGM with shipping line & booking confirmation before cargo dispatch.
Sending load list to shipping line & sending on-board confirmation to customer.
Sending bill of lading to customer on time.
Tracking the container & ensuring that it reaches the port on time.
Supporting the sales team and building both internal and external relationships across business.
Liaison between clients and operations & other departments to ensure efficient service is delivered to the client.
Taking ownership of complaint and queries and proactively resolving the same.
Ensuring that all customer queries are well-investigated and resolved and escalating queries if appropriate to Manager – CS.
Dealing with Transporters, Lines, CHA’s and extreme Co-ordination with clients independently.
Advise customers on transportation and payment methods.
Coordinating with overseas agent for shipment status.
Coordinating with operations dept. for dock stuffing.
Coordinating with transporter for factory stuffing.
Maintaining records of all transactions & interactions made with customers.
Collating customer feedback and suggest process improvements.
Contribute ideas towards how to continually improve customer experience.
Key Skills :
Company Profile
They want to enable every business to reach the world, by making sure everyone gets solutions that are a one stop shop for all their --- needs.
Telephonic Interview Available
- Telephonic interview are scheduled for this job opening.
- Interested Candidates are requested to apply and get recruiter contact number for telephonic interview.
- Candidates can call recruiter on given contact to start telephonic interview during working hours.