Assistant Manager HO Operation Pune Pune

Assistant Manager - HO Operation - Pune

Opening: 1 Nos.

Job ID: 92716

Employment Type: Full Time

Reference:

Work Experience: 3.0 Year(s) To 6.0 Year(s)

CTC Salary: 6.00 LPA TO 7.00 LPA

Function: ITES / BPO / KPO / Customer Service / Operations

Industry: Banking/Financial Services

Location:

Posted On: 24th Sep, 2024

Job Description:

ROLE PROFILE/JOB RESPONSIBILITIES

End to End closure of Regulatory (RBI) and other channels escalations
Coordination with RBI for closure of the cases
Coordination with departments and sharing of RCA
Monthly presentation of MIS/PPT to the SMT
Preparation and Updation of SOP’s
Process improvement
Social Media listening

KEY PERFORMANCE AREA

Resolution of customer escalations & Complaints within TAT
RCAs and Improvement in the processes to control escalations
Improvement in customer request resolution %

Key Skills :

Company Profile

--- --- --- ---, a --- Group Company, is a 100% captive finance subsidiary of --- --- --- established for the purpose of running it as an NBFC, exclusively to finance vehicles manufactured and/or marketed by --- --- --- and its subsidiaries/associates.
Certificate of Registration for carrying on the NBFC Business was received from Reserve Bank of India on 29 August 2023.
The Company was incorporated as --- --- Consumer Finance --- on 6 December 2021. After the change of the name of the Company from --- --- Consumer Finance --- to --- --- --- ---, the fresh certificate of incorporation was received from Registrar of Companies, Pune, on 26 December 2023.

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Assistant Manager - HO Operation - Pune